Job Description

Purpose of the Job

To ensure the efficient operation, maintenance, and optimization of IT systems and equipment within the Eastern Cape division by managing incidents, implementing preventative maintenance programs, designing operational procedures, analyzing performance data, and collaborating with cross-functional teams to enhance supply chain operations and system performance.

Job Objectives

Efficient day to day running of the Systems department.



Management of daily incidents raised through IT Service Desk on behalf of users within the campus.



Ensure all warehouses within the Eastern Cape division are performing optimally on all systems based on site specific operational design.



Responsible to DC Management for procurement, administration, issuing, collection, repair and maintenance of all IT equipment.



Develop and manage preventative maintenance programs through management of key service providers.



Design operational procedures to enhance Supply Chain operations within the park during changing environments. E.g.: peak, riots, volume dips/spikes, pop-up DC's, new site openings etc.



Collaborate with all functional departments/cross-functional teams within the campus.



Collaborate with relevant IT departments to develop best practices and resolve queries within the Eastern Cape supply chain.



Collaborate with DC's and support personnel within the group to formulate best practices.



Analyse DC operations performance data to formulate best operating practices.



Manage operational team usage of the system through use of relevant IT reports.



Conduct regular audits to ensure all necessary processes are followed with regards to operational activities as well as system access across all platforms



Management of downtime on DC operations/machinery regarding IT equipment only.

Qualifications

Relevant Supply Chain qualifications (desirable) and/or



Relevant IT qualifications (desirable)

Experience

Minimum of two years in a similar role, Warehouse operations experience.

Knowledge and Skills

The ideal candidate will have IT technical knowledge and knowledge of DC operating procedures and experience on the following systems:



INFOR WMS



KNAPP Sortation (desirable)



Cognos BI



Voice Console



SAP Retail



MS Office (Excel VBA knowledge is desirable)



Microsoft O365 Platform



Microsoft Power BI



Helix Remedy System



Basic setup of PC/Laptop/Printers/Phones.



Understand network Infrastructure

Management

Operational work planning, priority setting and scheduling



Operational performance monitoring



People and enabling capacity management



Manage interfaces with Operations and Buying



Resolve escalated operational issues

Leadership

Staffing decisions up to middle management level



Developing others; focus on functional skills; identify needs and source solutions



Individual performance management



Motivate and discipline team



Project development, management and implementation

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