Job Description

Position summary
Industry: FMCG & Supply Management
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Western Cape
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Understand and translate business requirements into quality system solutions and ensure optimal system performance and stability through support and continuous improvement.
Job description

• Analyse current systems solutions and business requirements

• Interpret and provide input to translate business requirements into business requirement definitions and specifications
• Analyse and evaluate required system enhancements
• Analyse existing systems and interfaces for modification / improvement purposes
• Design new or enhanced systems to accommodate business needs

• Participate in the process design or re-design and translate business / user requirements / processes into less complex system design
• Design less complex system enhancements
• Change systems specifications based on testing problems / changing requirements
• Design interfaces and solutions with other systems
• Adhere to the change request process
• Complete peer review of team change requests submissions
• Provide input to deployment plans based on designs
• Testing of proposed solutions

• Develop system test plans for system, regression and integration testing
• Perform systems testing and integration testing, and feedback results
• Assist business and external stakeholders with functional and integration testing of solutions and changes for sign-off
• Participate in the implementation of new solutions to ensure successful integration into current environment

• Manage the creation and hand-over of the system administration procedures
• Participate in the post-implementation reviews for completed projects
• Support current solutions

• Attend to user queries, incidents and requests as per ways of working
• Ensure the stability of the existing systems environment in line with agreed SLA's
• Provide input to development/programming and technical support teams
• Provide functional guidance
• Complete peak checks and reporting during peak periods
• Collaborate with and support ITS and the Business

• Integrate with relevant business and IT teams
• Provide system input to design of user training material
• Provide operational support to the business areas
• Provide knowledge transfer and support to team members
• Collaborate with 3rd party service providers for operational, technical and functional support
• Create and maintain documentation

• Develop and maintain all relevant SDLC documentation
• Document, publish and maintain system design (new system developments and enhancements) and all interfaces with other systems
• Update standby and support manuals

• Minimum 3 years IT degree/diploma
• 3 - 5 years relevant IT experience
• Will be required to perform standby duties on rotational basis

• Retail experience advantageous
• Strong XML and relational database knowledge
• Strong SQL Query, SQL DBA and SSIS (SQL Server Integration Services) knowledge and experience
• Knowledge on Cloud technologies and principles
• Working knowledge of various system integration formats
• Able to work independently on less complex projects and improvements
• SDLC and testing methodology knowledge
• Supply chain knowledge/understanding advantageous
• Takes ownership, accountability and is self-motivated
• Attention to detail
• Is aware of and responsive to internal and external events and influences on the technical landscape
• Ability to research technology-related concepts, trends and best practices, and apply findings
• Appropriately derives and organises the essence of information to draw solid conclusions
• Looks beyond symptoms to uncover root causes of problems to be solved
• Synthesises data from different sources to identify trends
• Demonstrates a results-oriented mindset in planning and implementing activities/projects
• Monitors and tracks progress to ensure delivery of all planned commitments, and keeps the appropriate people informed
• Prepares clear, well-structured presentations using a variety of tools and techniques
• Prepares written reports and briefs and communicates ideas clearly
• Discusses issues and exchanges information with partners to identify areas of mutual interest and benefit
• Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties
• Adjusts to work effectively within new work structures, processes, requirements, or cultures
• Actively seeks out positive spin-offs of change and investigates ways in which change can be used
• Anticipates change and continuously remains prepared for change
• Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change