Job Description

Purpose of Role

The Systems Analyst is responsible for managing and improving organisational systems under the strategic direction of the Head of Operations. This includes maintaining and optimising existing platforms (Asana, SharePoint, Salesforce, Slack), leading system improvement initiatives, and supporting the implementation of new tools such as a Learning Management System (LMS). The role ensures systems are integrated, user-friendly, and aligned with operational needs, while also supporting IT enablement through liaison with outsourced tech support.

Objectives of Role

Systems Integration & Improvement

Design and document cross-platform workflows and integrations. Ensure interoperability between Asana, SharePoint, Salesforce, Slack, and other tools. Identify inefficiencies and lead implementation of system improvements. Investigate and lead implementation of new systems such as an LMS for programme participants. Lead the investigation and potential adoption of AI-enabled tools and features to enhance system workflows, automation, and user experience.

Collaboration & Support

Collaborate with BI and M&E to align data flows and reporting needs. Support divisions and programmes with their system needs. Support change management and user adoption of systems, tools, and processes. Provide user support and training as needed.

Salesforce Administration

Manage basic Salesforce administration tasks. Liaise with external support for complex Salesforce tasks and integrations.

Security, Documentation & Compliance

Maintain system documentation and standard operating procedures. Support IT compliance within the organisation. Apply security best practices to architectural designs, including data privacy, access control, and secure integration. Collaborate with Information Security teams to align with internal and regulatory security frameworks. Support audits and risk assessments for IT solutions.

IT Enablement & Vendor Liaison

Support IT enablement, which includes liaising with the tech support team (monitor helpdesk reports, escalate issues as required, monitor SLAs). Oversee device access for staff and reconcile the IT asset register with Finance records.

Experience and Qualifications

Education:

Bachelor's degree in Information Systems, Business Administration or related field (or equivalent experience)

Experience:

Proven experience with Asana and Microsoft 365 Exposure to Salesforce and LMS platforms (e.g., Moodle) is advantageous

Skills:

Proficiency in Asana and Microsoft 365 (Teams, SharePoint, Outlook, Excel, etc.) Familiarity with Salesforce (preferred but not essential) Systems integration and workflow mapping Basic data literacy and reporting alignment Documentation and SOP development IT asset tracking and vendor liaison

Competencies

Analytical thinking and problem-solving. Cross-functional collaboration and stakeholder engagement. Initiative and ownership of execution. Adaptability to evolving systems and tools. Attention to detail and compliance awareness. * Service orientation and responsiveness.