Job Description

An established retail and FinTech organization is seeking a System Business Analyst to support its Financial Services (VAS) and Cellular business areas in Cape Town, Western Cape . The successful candidate will act as the interface between Systems Teams, Business, and 3rd Parties, diagnosing problems, proposing solutions, and executing action plans.
Responsibilities:

• Serve as the primary liaison between business units, systems teams, and third-party vendors.
• Diagnose problems, propose improvements, and execute action plans for business and system processes.
• Elicit, document, and maintain Business Requirement Specifications (BRS/BRD).
• Analyse and optimise business processes within VAS & Cellular operations.
• Support implementation, integration, and maintenance of FinTech solutions and cloud-based applications (SaaS).
• Conduct testing setup, management, and execution to ensure quality system launches and maintenance.
• Provide training, technical support, and change management guidance to end-users.
• Collaborate with IT and third-party providers on system architecture, integration, and enhancements.
• Apply SDLC management, change control, and defect management principles.
• Develop business reports, dashboards, and analytics tools to support decision-making.
• Use modelling techniques (UML, BPMN, flowcharts) for process mapping and system documentation.
• Ensure compliance with POPIA and data protection standards.
• Identify opportunities for FinTech-driven process improvements and risk mitigation.

Requirements

• Grade 12 / Matric
• Relevant Degree or Higher National Diploma (IT, Computer Science, System Design, Management Science, Business Studies, Information Systems, Business Analysis)
• Project Management Diploma / Certificate preferred
• Minimum 3 years in FinTech or financial services
• 5 years in apparel retail systems with exposure to:VAS & Cellular business processes
• Process optimisation and improvement
• Eliciting and documenting BRS/BRD
• IT and 3rd party collaboration
• Testing setup, management, and execution
• Project management (leading and motivating teams)
• Training and change management
• Business-as-usual systems support
• System architecture understanding (integration/technical competencies)
• UML modelling: context diagrams, workflows, BPMN, use cases
• Test execution for digital product launches and maintenance
• Basic Oracle / SQL skills
• Waterfall & Agile methodologies
• PMBOK / BABOK principles
• Software Development Lifecycle (SDLC) management
• Change control and defect management principles
• System integration (ERP & non-ERP)
• Cloud-based SaaS applications
• FinTech solutions and eCommerce system integration
• Data analysis and reporting (quantitative & qualitative)
• Business reporting and dashboard building
• Microsoft Suite (Intermediate-Advanced)
• POPIA and data protection principles
• UI/UX principles
• Process mapping tools (e.g., Draw.io)

How To Apply:

• Contact Hire Resolve today for your next career-changing move
• Our client is offering a highly competitive salary for this role based on experience.
• Send your CV to:

or connect with Mischa Bornman via LinkedIn. * Alternatively, you can also contact me directly at Hire Resolve

• We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Skills Required