Job Description

UP Professional and Support

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DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES


SYSTEM ANALYST: ORACLE WEBCENTER


PEROMNES POST LEVEL 7

In pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the following vacancy.

The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development.



JOB PURPOSE:


This position is responsible for managing, supporting, and maintaining the Enterprise Content Management solutions to improve user engagement, streamline business processes, and enhance content and portal content across the enterprise. This position entails streamlining the business processes by managing structured and unstructured content.



RESPONSIBILITIES:


The successful candidate's responsibilities will include, but are not limited to:

Development and implementation: + Manage the design, development, customisation, support, and maintenance of Enterprise Content solutions using Oracle WebCenter, portal, content, and sites;
+ Integrate Enterprise Content Management within and with other relevant applications;
+ Ensure quality assurance of the developed solution/components;
+ During the system configuration, development, and/or customisation, do the necessary system testing and/or system unit testing;
+ Develop and ensure compliance with defined best practices within the Enterprise Content Management system environment;
+ Coordinate with users to do the necessary system and integration testing, and obtain the necessary sign-offs;
+ Prepare test data and use cases for relevant stakeholders;
+ Make corrections to system errors, and make changes if the system does not comply with the compiled users' needs;
+ Translate functional specifications into technical designs and/or system configuration;
+ Keep abreast of system functionality and features of both current and later releases of the software;
+ Collaborate and share knowledge with other relevant stakeholders;



Maintenance and upgrades: + Maintain relevant applications in production, and troubleshoot and resolve production problems within the agreed Service Level Agreements;
+ Log issues and coordinate (where relevant) with Product Vendor Support to ensure a functioning and well-maintained system;
+ Perform system administration duties, e.g. monitoring, patching, and upgrading;
+ Perform day-to-day system administrative functions, resolving and preventing problems and generally ensuring that previously defined/required processes continue to function;
+ Identify trends of reported production problems to manage the root cause of the problem, and subsequently rectify the problem and apply measurements to prevent similar problems in the future;
+ Coordinate the testing of the release of new patches, bundles, and maintenance packs, and new versions of the enterprise content management software;
+ Provide technical assistance to relevant stakeholders regarding system changes;



System configuration and administration: + Install, configure, and administer Enterprise Content Management environments;
+ Manage the Enterprise Content Management environment web application server/cluster configuration;
+ Ensure high availability, security, and performance of the Enterprise Content Management environment;
+ Create and maintain technical documentation related to relevant Enterprise Content Management environments;
+ Identify and manage risks or issues within Enterprise Content Management environments;
+ Maintain and manage logs, patches, and related documentation;



User support and communication: + Provide technical support and training to relevant stakeholders, and contribute to relevant end-user training material, where required;
+ Establish effective communication channels with relevant stakeholders;
+ Attend to incidents, requests, and problems on the Enterprise Service Management platform;
+ Contribute to the ITS catalogue, adhere to the prescribed change management processes, and compile and submit system reports when required;
+ Ensure the prescribed procedures according to which the users must register the system errors and/or approve the desired system changes, before being implemented in production.



MINIMUM REQUIREMENTS:

A relevant Bachelor's degree or BTech in IT (e.g. B.Sc., B. Com Informatics); with Four years' experience in: + Working with JavaScript, JSP, HTML, and CSS;
+ Enterprise content management;
+ WebLogic;
+ WebCenter Suites (Content, Capture, and Refinery);


OR

A relevant National three-year Diploma; with Six years' experience in: + Working with JavaScript, JSP, HTML, and CSS;
+ Enterprise content management;
+ WebLogic;
+ WebCenter Suites (Content, Capture, and Refinery).



REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

Knowledge: + Software development;
+ WebCenter Suites;
+ Database;
+ Content management systems;
Technical competencies: + Java software development;
+ Business Analysis;
+ WebCenter Suite;
+ Project management;
Behavioural competencies: + Ability to:
- Review and study relevant information from various sources to develop new information;
- Identify primary and secondary authorities to validate the research;
- Manage disappointment and/or rejection while still working effectively;
- Recognise and respect the value of individuals' differences at all levels of the organisation;
- Use the results of strategic analysis to establish and commit to a course of action to accomplish long-range goals, or the vision of the organisation;
- Generate innovative solutions in work situations;
- Take prompt action to accomplish objectives;
- Maintain social, ethical, and organisational norms;
- Deal with others in difficult and complex situations to achieve resolution or adherence to laws and/or regulations;
- Use appropriate interpersonal skills and methods to reduce tension and resolve conflict;
- Actively participate as a member of a team to move toward the completion of goals;
- Understand internal/external customer technologies and problem resolution techniques and communicate effectively with customers;
- Listen to symptom descriptions; analyse problems; respond effectively and provide constructive feedback to the client on problem resolution;
- Use efficient and cost-effective approaches to integrate technology into the workplace, and improve program effectiveness;
- Develop and maintain effective relationships with others to encourage and support communication and teamwork;
- Convey information clearly and concisely to groups or individuals, either verbally or in writing, to ensure that they understand the information and listen and respond appropriately to others;
- Provide guidance and feedback to help an applicable employee, or groups of employees, strengthen their knowledge, skills, and abilities to accomplish a task or solve a problem;
- Follow instructions through a standard work process;
- Be in possession of a designated level of technical skill or knowledge in a specific technical area(s), and keep up with current developments and trends in areas of expertise.



ADDED ADVANTAGES AND PREFERENCES:

A relevant Honours degree; with Two years relevant experience in working with the following Oracle WebCenter suite modules: + WebCenter Portal and WebCenter Spaces;
+ Image and Process Management - Oracle IPM;
+ Patching and upgrading Oracle WebCenter and related suites;
+ Working with users, and providing user support;
+ SQL;
+ Python Programming Language;
Two years' experience in designing and developing Java / J2EE applications; Java/J2EE certification; Oracle Fusion Middleware certification; ITIL certificate; WebLogic certification.


PLEASE NOTE: All shortlisted candidates may be required to participate in relevant skills assessments as part of the selection process.



The annual remuneration package will be commensurate with the incumbent's level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium.



Applicants are requested to apply online at www.up.ac.za


In applying for this post, please attach:

A comprehensive CV; Certified copies of qualifications; Names, e-mail addresses and telephone details of three referees whom we have permission to contact.


CLOSING DATE: 07 November 2025


No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.



ENQUIRIES: Ms V Makhubele, email: violet.makhubele@up.ac.za, for application-related enquiries, and Mr S Jayaraman, email: shivakumar.jayaraman@up.ac.za, Tel: (012) 420 2113, for enquiries relating to the post content.



Should you not hear from the University of Pretoria by 28 February 2025, please accept that your application has been unsuccessful.

The University of Pretoria is committed to equality, employment equity and diversity.

In accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets, preference may be given, but is not limited to candidates from under-represented designated groups.

All candidates who comply with the requirements for appointment are invited to apply.

By applying for this vacancy, the candidates consent to undergo verification of personal credentials and related information including, but not limited to, qualifications, criminal record, credit record, current and historic disciplinary proceedings as part of the selection process.

The University of Pretoria reserves the right to not fill the advertised positions.