Job Description

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future. We understand the need to provide a flexible working environment partnered with team collaboration and

socialisation

. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.
Position Overview:
We are seeking an experienced and highly skilled Citrix Specialist to join our IT infrastructure team. The ideal candidate will be responsible for the design, implementation, management, and support of our Citrix environments, including on-premises and Citrix Cloud platforms. The successful applicant will play a critical role in delivering secure, scalable, and high-performing virtual desktop infrastructure (VDI) and application delivery solutions.
Responsibilities:Design, deploy, and manage Citrix solutions including: + Citrix Virtual Apps and Desktops (CVAD)
+ Citrix DaaS (Citrix Cloud)
+ Citrix CDC (On Prem)
+ Citrix ADC (formerly NetScaler) & Netscalers
+ Citrix Gateway & FAS
+ Citrix Provisioning Services (PVS) and/or Machine Creation Services (MCS)
+ Citrix StoreFront and Workspace
+ Citrix Director and Citrix Studio
Manage Citrix infrastructure performance, reliability, and scalability. Integrate Citrix with Microsoft Active Directory, Azure AD, Microsoft 365, and other enterprise platforms. Maintain and update Citrix environments to align with security best practices and vendor recommendations. Monitor and optimize VDI sessions for performance and user experience. Provide advanced troubleshooting for Citrix-related issues and support escalations. Participate in the evaluation and implementation of new Citrix technologies and tools. Develop and maintain technical documentation, including diagrams, procedures, and support guides. Collaborate with security, networking, and desktop support teams to deliver seamless end-user experiences. Stay current with Citrix certifications and product updates, especially in Citrix Cloud technologies.

Knowledge and Skills:Proven experience (5+ years) managing complex Citrix environments in mid-to-large enterprise settings. In-depth knowledge of Citrix Virtual Apps and Desktops (on-prem and Citrix Cloud). Expertise with Citrix ADC (NetScaler), including load balancing, authentication, and remote access. Experience with Citrix provisioning technologies (PVS and/or MCS). Strong knowledge of Windows Server, Active Directory, Group Policy, and related services. Familiarity with Azure and hybrid cloud environments. Solid understanding of security and compliance best practices in VDI environments. Excellent problem-solving skills and ability to work independently and as part of a team. Familiarity with EUC performance monitoring and optimization tools.

Education/Certification:Citrix certifications (e.g., CCA-V, CCP-V, CCE-V, or equivalent Citrix Cloud certifications). Experience with automation and scripting (e.g., PowerShell). Knowledge of ITIL practices and change management processes Microsoft/Azure Certification

We're obsessed with making this the best job you've ever had!
We want our teams to love working here, so we've created some incredible perks for you to enjoy:We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group Have confidence in your health with our offered Medical Aid Scheme. Invest in our competitive Personal Pension plan and help set you up for your future. Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s). Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose! Further your professional development with our Tuition Reimbursement Schemes Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?



As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.