Job Description

We are searching for an individual who will be responsible for delivery of excellent customer services to internal and external clients to ensure that work is performed efficiently, effectively and accurately. The above-mentioned position will report to the Provincial Manager.
You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.
RESPONSIBILITIES INCLUDE:

• General reception duties to manage visitors
• Circulation and recording of all mail
• Render administrative duties to the provincial staff members.
• Handle enquiries and give support related to responsibilities of the provincial staff members, Insurance offices and external supplies
• Back up for Area Manager with tasks when they are travelling
• Organize and coordinate meetings, training facilities and events
• Attend meetings and take minutes during those meetings
• Prepare refreshments for meetings
• Maintain, utilize and back up provincial filling system
• Managing of the information bus on behalf of the province
• Administer Area Managers Leave
• Manage Promotional Items
• Coordinate Provincial Functions
• Compile Consolidated Sponsor Report Monthly
• Scheduling monthly one on one meetings with area managers
• Manage Provincial Manager's Itinerary
• Petty cash management and monthly reconciliation thereof
• Follow up on outstanding claim payments and manage quotations and load on facility management system
• Follow up on outstanding payments from suppliers
• Buy groceries for the provincial office
• Manage the water and electricity account for Provincial office
• Send electricity claims of branches to the relevant departments and follow up to ensure payments are made on

• Grade 12
• Clear ITC
• Clear criminal record

• Knowledge of and experience in Life Assurance industry, preferably in a Credit Service/Policy maintenance environment of at least two to three (2-3) years

• Experience in AVBOB production system will be an advantage
• 2 - 3 years' office administration/ secretarial experience
• Advanced Micro Office: Word, PowerPoint, and Excel at advanced level
• 45 - 60 words a minute typing skill

• Good communication skills (English and two African languages)
• Communication and Negotiation skills
• Client friendly and service orientated (Customer Focused)
• Good listening and problem-solving skills
• Conflict Mangement
• Teamwork
• Time Management
• Decision making skills