Job Description

Job Purpose:

As a key guardian of Arthur Ford's retail ecosystem, the Camera Surveillance Operator will proactively monitor live and recorded CCTV footage across stores. By cross-referencing visual data with POS transactions, you will detect fraudulent activities, staff non-compliance, and operational inefficiencies--ensuring everyday superiority in store execution, agent integrity, and customer trust. This role powers our "Your Power" commitment by safeguarding assets, minimising shrinkage, and upholding high standards in a high-turnover environment.

Key Responsibilities:

Footage Analysis & Fraud Detection

: Review daily CCTV streams (live and recorded), comparing against POS sales data to identify discrepancies such as pooled transactions, unauthorised return, sweethearting, or stock manipulation.

Staff Compliance Monitoring

: Flag rule breaches including excessive store closures, personal cellphone use during shifts, sitting/idling, cash and stock management or failure to follow visual merchandising protocols.

Reporting & Escalation

: Draft clear, concise incident reports with timestamps, annotated screenshots/video clips, POS excerpts, and narrative summaries; package evidence into secure digital folders (e.g., PDFs, zipped files) for seamless escalation and disciplinary use.

Data Management

: Log findings in Excel dashboards for trend analysis and contribute to monthly audit summaries.

System Maintenance

: Perform basic CCTV system checks and ensure 100% uptime alignment with store operating hours.

Ad Hoc Support

: Investigate incidents that are flagged to us as they come in (e.g., after a customer complaint, unacceptable stock count result, repeated cash up errors or drop in sales turnover); assist in remote store audits and agent program spot-checks.

Key Requirements - Experience & Qualifications:

Education:

Matric/Grade 12; Diploma in Security Management, Retail Operations, or related field advantageous.

Experience:

2+ years in retail surveillance, loss prevention, or audit roles (e.g., camera monitoring in pharmacies, supermarkets, or township outlets). Proven track record in fraud identification via POS-CCTV reconciliation.

Technical Skills:

Solid Microsoft Excel skills; familiarity with CCTV software (e.g., Axis Companion) and POS systems, Proficiency in evidence recording and report writing.

Soft Skills:

Acute attention to detail, ethical integrity, analytical mindset, and ability to work independently. Builder mindset.

Remuneration:

R8,000 - R10,000 per month (commensurate with experience) + performance incentives for verified fraud detections (e.g., R500-R2,000 per substantiated case, capped quarterly) Pension fund benefit on permanent appointment.
Job Types: Full-time, Temp to perm
Contract length: 3 months

Pay: R8000,00 - R10000,00 per month

Work Location: In person