Support Technician Kzn
KwaZulu-Natal, South Africa
Job Description
Title Support Technician - KZNMAIN JOB PURPOSEAct as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.Customer Relationship Management
- Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
- First time fix rate and recall rate under the stipulated requirements.
- Maintain customer relationship.
- Be productive based on the calls allocated to them.
- Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
- Maintain and manage sufficient boot stock.
- Complete administration within time frames as per policies.
- Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
- Technical support, maintenance, trouble shooting on retail machines.
- Complete own training and development objectives as per agreed timelines in the personal development plan.
- Ensure that all policies and procedures are followed according to the company requirement.
- Own vehicle and valid driversxe2x80x99 license is essential
- Must reside in KZN
- Matric or other equivalent qualification preferable
- A + and N + Qualification
- 2 yearsxe2x80x99 experience in maintaining equipment in an IT environment
- 2 -3 years Desktop support experience
- Computer literate in relevant operating system
- Electronic skills
- Fault-finding techniques
- MS Office
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Job Detail
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Job IdJD1310553
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKwaZulu-Natal, South Africa
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EducationNot mentioned