Job Description

Duties:

• Onsite support and troubleshooting:

• Resolve onsite technical issues and hardware faults
• Replace or repair faulty POS equipment:

• Power supplies, printers, terminals, etc
• Hardware installation and setup:

• Install:

• POS terminals
• Printers
• Cash drawers
• Scanners, and
• Kitchen display systems
• Connect all equipment to necessary power, LAN, and networking infrastructure
• Configuration and testing:

• Configure BIOS settings, static IPs, and display options
• Load POS client software and conduct full hardware functionality testing
• After-hours work:

• Perform installations and go-lives after business hours.
• Be available for weekly standby rotation to attend to urgent issues
• Client Liaison & Support:

• Deliver professional, client-facing support during go-lives
• Communicate concerns or risks to internal teams
• Documentation & Feedback:

• Complete installation checklists and log work using mobile tools
• Ensure accurate photos, notes, and client sign-offs are captured
• Secondary Responsibilities:

• Collect/return hardware stock, maintain tools/vehicle, and attend internal training
• Assist during larger rollout or upgrade projects

• Grade 12
• A+ and/or N+ Certification or equivalent experience
• At least 1 year in IT hardware support, or field installations
• Hospitality or POS-related tech experience is a strong advantage
• Diagnostic and problem-solving mindset
• Basic networking knowledge (IP addressing, switches, routers)
• Effective communication and independence, especially after hours
• Strong attention to detail and time management
• Must be available to work after hours as required
• Must be available to be on stand-by as required
• Own vehicle
• Contactable references