Job Description

Provide technical support and troubleshooting for end-users and clients



Respond to and manage support tickets in a timely and professional manner



Diagnose, resolve, and document hardware, software, and network issues



Install, configure, and maintain system hardware, software, and peripherals



Monitor system performance, backups, and security compliance



Assist with patch management, updates, and system upgrades



Maintain accurate and up-to-date technical documentation and records



Collaborate with internal teams to resolve complex technical problems



Facilitate effective communication between users and IT teams



Stay informed of emerging technologies, tools, and industry best practices



Provide guidance and mentorship to junior team members (for senior levels)



Junior Support Engineer



NQF 4 or equivalent qualification in Information Communication Technology (ICT) or related field



Basic understanding of hardware, software, and networking fundamentals



Strong communication and problem-solving skills



Customer service-oriented with attention to detail



Mid-Level Support Engineer



NQF 6 or Degree in Information Communication Technology (ICT) or related field (Information Systems preferred)



Microsoft, Oracle, or AWS certifications (advantageous)



Minimum 3 years' experience in a Support Engineer or similar technical support role



Strong understanding of system administration, troubleshooting, and backup management



Senior Support Engineer



NQF 6 or Degree in Information Communication Technology (ICT) or related field (Information Systems preferred)



Microsoft, Oracle, or AWS certifications (advantageous)



Minimum 5 years' experience in a Support Engineer or equivalent technical role



Proven ability to diagnose and resolve complex hardware, software, and network issues



Strong knowledge of enterprise-level systems and IT best practices



Between 3 - 5 Years