Job Description

Who are we?Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.What will you do?The primary purpose of the Support Engineer is to provide application support for specified tech products & services which includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.Key Outcomes
The following outcomes will be expected to be achieved:

• Apply problem solving skills to solve technical problems on existing applications
• Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
• Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & services
• Provide inputs into application documentation for end users
• Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
• Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
• Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
• Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
• Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
• Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
• Compile and maintain inventory of applications and related details
• Meet all SLA requirements associated with application support being provided
• Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
• Maintain awareness of application risks and opportunities for improvement
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management
• Understand and manage risks and risk events (incidents) relevant to the role

Qualifications and experience

• Appropriate university degree in Information Technology or equivalent qualification
• 1 - 2 years banking/financial services experience

Competencies

• Applying expertise and technology
• Client focus
• Cultivates innovation
• Collaborates
• Being resilient
• Drive results
• Time Management

Attributes

• Positive, enthusiastic attitude
• Teamwork
• Honesty, integrity and respect
• Self-starter and self confidence

What will make you successful in this role?Qualification and ExperienceDegree or Diploma with 1 to 2 years related experience.Knowledge and SkillsBusiness and Data AnalysisBusiness Requirements DefinitionQuality assuranceFeasibility studies and documentation of underlying business architectureGovernance, process and methodologiesExpertise (spreadsheet)Personal AttributesInterpersonal savvy - Contributing independentlyDecision quality - Contributing independentlyPlans and aligns - Contributing independentlyOptimises work processes - Contributing independentlyBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Sanlam