Support Desk Manager
Cape Town, WC, ZA, South Africa
Job Description
Company:
We're building the future with robotics. Our work is in integrating robotics and automation into industries like construction and mining. If you're passionate about cutting-edge technology, solving complex problems, and building systems that push the limits of what is possible in robotics and automation, here is where your skills can make a global impact.
We are a US based company with strong South African roots. Our business started in Joburg in 2005 and later moved to the USA. We are now building out our engineering office's in Cape Town (Century City) and Joburg (Greenstone Hill) to support our US operations and customers.
Key Responsibilities
Manage 24/7 support desk, which provides: 1st and 2nd level support for remote mining and construction customers. Network support and monitoring Remote server support and monitoring Routine maintenance on remote systems Telephone, email and chat support for industrial users Escalation to 3rd level support Escalation to OEM support, where available Management of ticketing system Development (with technical experts) of standard operating procedures for support desk Management of routine maintenance Ensuring SLA's are complied with Routing reporting to customers Attending meetings with customers On boarding new systems
Skills & Qualifications
IT, Network certification or Degree. 5+ years experience Management experience Customer service experience
Job Type: Full-time
Pay: Up to R70000,00 per month
Work Location: In person
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Job Detail
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Job IdJD1503715
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned