Job Description

Support Centre Administrator (Remote Night & Weekend Cover)
Location: Remote (South Africa)
Shifts: Evenings, Nights, Weekends & UK Bank Holidays
Contract: Permanent, Full-Time
Salary: Competitive Based on skills and experience
Start Date: Immediate openings available
Website:
Who We Are
At Contesto, we are not a typical call centre. We are the UKs only dedicated out-of-hours support partner built specifically for the health and social care sector.
When local care offices close, we step in. Our team handles urgent calls from carers, service users, families, and healthcare professionals making sure that care never stops. Whether its an emergency, a rota change, or a vulnerable person needing help, were there 24/7 to keep care services running smoothly across the UK and Australia.
By combining hands-on care knowledge with professional call-handling and admin expertise, our Support Centre Administrators make sure no call is missed and no person is left without support.
What Youll Do
Answer and manage calls from carers, service users, families, and healthcare professionals.
Respond calmly and quickly to urgent or emergency situations.
Use your care experience to understand the context of each call and make the right decisions.
Record details accurately, follow procedures, and escalate issues when necessary.
Work confidently across multiple systems (full training provided).
Cover shifts during:
Evenings and nights (UK time, 5pm 9am)
24/7 weekends & UK Bank Holidays
Why Work with Contesto?
We provide more than a call-handling service we provide peace of mind for care providers. Your blend of care background and administrative skills makes you a vital link in ensuring vulnerable people are always supported.
We offer:
Competitive pay based on skills and experience.
Full training and ongoing support from a dedicated team.
Remote work from home, with stability and independence.
The chance to play a key role in the care sector without direct shift work.
A supportive and professional culture that values your expertise.
How to Apply
Wed like to hear from you if you:
Have hands-on care experience and call-handling/admin experience.
Can work independently from home with a quiet workspace and reliable internet.
Hold SARS tax registration.
Please send:
Your CV
A short cover note about your care and admin experience
Join Contesto where your care knowledge and admin skills protect vulnerable people, every night and every weekend.
What Youll Need:

• A quiet, private workspace at home, fast fibre internet, a suitable laptop, and a quality headset.
• Experience in the health or social care sector ideally in a leadership, supervisory, or clinical role.
• The ability to multitask, remain calm under pressure, and think clearly and quickly.
• A professional, clear and friendly phone manner both with care staff and service users.
• Tech confidence ability to learn new systems, apps, and workflows quickly.
• Fluency in spoken and written English (excellent communication is essential).
• Willingness to work at least alternate weekends, and ideally more.
• Proof of tax registration with SARS in South Africa (required for employment).

Skills Required