Job Description

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future. We understand the need to provide a flexible working environment partnered with team collaboration and

socialisation

. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Johannesburg office.
Role Overview
As a Support Analyst at MRI Software, you'll be the face of the company. Anyone who calls or emails for assistance will turn to you for friendly, professional help. You'll support our clients and consumers with the TPN product suite including Rentbook, ensuring every interaction leaves them confident and cared for.
This role combines client service and technical troubleshooting. You'll analyse complex software issues, deliver solutions, and provide an exceptional client experience every day. You'll be the first point of contact for a broad range of clients (from property managers and financial institutions to schools and other businesses) assisting with everything from straightforward queries to in-depth troubleshooting.
ResponsibilitiesBe the first point of contact via telephone and email support. Troubleshoot software issues for the TPN product suite, escalating where necessary. Analyse problems, identify solutions, and guide clients through to resolution. Empathise with clients, building strong relationships and ensuring a positive support experience. Assist a wide range of clients across financial services, property management, education, and more. Work closely with your colleagues to share knowledge and improve support processes.

RequirementsPrevious experience in customer service; technical support experience preferred. Strong client focus and passion for support. Creative, curious troubleshooter with an aptitude for technology. Excellent organisational and time management skills. Ability to multi-task and remain calm under pressure. Professional communication skills (verbal and written). Team player with a collaborative mindset. Experience in the property industry is an advantage. Preferable knowledge of basic accounting principles. Intermediate to advanced Excel skills are beneficial. Strong general aptitude for technology and systems. Relevant post-matric qualification required.

We're obsessed with making this the best job you've ever had!
We want our teams to love working here, so we've created some incredible perks for you to enjoy:We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group Have confidence in your health with our offered Medical Aid Scheme. Invest in our competitive Personal Pension plan and help set you up for your future. Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s). Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose! Further your professional development with our Tuition Reimbursement Schemes Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?



As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.