Job Description

Job Category: All Roles
:
Support Account Manager Intern (Renewals) - (2026 Intake)
Line of Business: Oracle Support / Renewals
Location: Woodmead, South Africa
Program Duration: This internship is a 12-month program starting 1 April 2026.
Eligibility: This internship is open to graduates who have not previously participated in an internship or held a permanent role for over 12 months. In line with our obligations under the Employment Equity Act 1998, preference will be given to candidates from designated groups
Application Requirements:
To be considered, please include the following documents:

• CV
• Copy of ID
• Academic transcript
• Any relevant certificates

Incomplete applications will not be considered.
Purpose of the Role
To support the Support Renewals team with customer coordination, account health tracking, and the end-to-end renewals process. The role provides exposure to commercial operations, customer engagement, and Oracle's support business.
Career Level - IC0
Responsibilities:
What You Will Do

• Support SAMs during customer calls by capturing notes and follow-up actions.
• Assist with renewal preparation, customer data updates, and timeline tracking.
• Maintain account documentation, plans, and internal systems.
• Coordinate with Support, Product, and Sales teams on open items.
• Track escalations and customer concerns under guidance.
• Prepare basic reports related to account health or renewal progress.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, MIS, IT, Commerce, or related field.
• Strong communication and organisational skills.
• Customer-focused mindset with interest in technology.
• High attention to detail and willingness to learn.

Desired Experience (Not required, but beneficial)

• Exposure to customer service, coordination, or group project work.
• Basic understanding of software or cloud concepts.

What We Will Offer You

• Training: Structured onboarding and hands-on exposure to Renewals processes and tools.
• Mentorship: Support from experienced SAMs to help you grow.
• Real Experience: Work on real renewal tasks and customer coordination.
• Networking: Build connections across Support, Product, Sales, and Operations.
• Work Environment: Be part of a collaborative, fast-paced team in our South Africa office.
• Learning Resources: Access to Oracle's global learning platforms for continuous upskilling.

Qualifications:
Career Level - IC0
About Us:
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Skills Required