Job Description

Supply Chain Supervisor Supply Chain
Johannesburg - Gauteng - South Africa
Are you a supply chain professional with strong leadership skills and a passion for delivering operational excellence?
Our client in the pharmaceutical industry is seeking a Supply Chain Supervisor to join their dynamic team in Johannesburg. This role is ideal for a seasoned professional who thrives on driving customer service excellence, optimising inventory and logistics processes, and leading teams through transformation. You will play a critical role in ensuring product availability, enhancing customer satisfaction, and maintaining alignment with global supply chain strategies.
Your Responsibilities:

• Lead and develop the Customer Service team to deliver seamless, KPI-driven support.
• Foster collaboration within the team, ensuring a high-performance environment.
• Drive sales follow-up, order management, and adherence to pricing policies and procedures.
• Align inventory targets with customer service goals while minimising write-offs.
• Monitor stock levels, review KPIs, and address financial deviations.
• Identify supply and logistics risks and implement effective mitigation strategies.
• Manage 3PL warehouse and transport providers, ensuring SLA compliance.
• Track and improve shipping costs, proactively resolving risks and delays.
• Partner with management and cross-functional teams (Sales, S&OP, Finance, Warehousing, Legal).
• Ensure compliance with reporting standards, quality controls, and international regulatory requirements governing warehousing and logistics
• Lead continuous improvement initiatives within the supply chain function.

Minimum Requirements:

• Bachelors or Masters degree in Business Management, Economics, or related field.
• Proven experience in supply chain, logistics, and customer service.
• Minimum of 3 years people management experience.
• Proficiency in Microsoft Office; advanced knowledge of SAP
• Strong leadership, change management, and process optimisation skills.
• Customer-centric mindset with results-driven approach.
• Excellent communication and presentation skills; ability to influence stakeholders.

We are seeking a proactive leader with strategic insight and operational expertise. This individual should have the ability to motivate teams, optimise supply chain operations, and deliver exceptional service through strong networking and collaboration skills. If you are ready to take on this challenge and contribute to a global healthcare organisation, we would love to hear from you.
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