Supervisor: Quality Assurance
Pretoria, Gauteng, South Africa
Job Description
Job Summary Pretoria
Supervisor: Quality Assurance
30000-35000
Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.
Position Description:
- Implement and monitor the QA process (Internal call centres QA)
- Conduct call assessments
- Reporting
- Trend Reviews
- Coach staff for QA/Performance improvement
- Staff training
- Matric
- Qualification in Call Centre Management
- RE 5
- RE 1 (advantage)
- Recognised qualification recognised by FSB
- 3 Years' Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)
- 2 Years' Call centre Supervisory experience
AtripleA Recruitment and Temps
www.aaaa.co.za
AtripleA recruitment & temps
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Job Detail
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Job IdJD1254570
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R30000 per month
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Employment StatusPermanent
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Job LocationPretoria, Gauteng, South Africa
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EducationNot mentioned