Job Description

BASIC INFORMATION

Department:

Customer Care - Front of House

Vacancies:

1

Location:

Johannesburg

CONTACT INFORMATION

Contact Person:

Zinzi Sakwe

Contact Email:

recruitment@amrod.co.za

Contact Phone:

0114579900

DATES

Date Circulated:

06 Oct 2025

Closing Date:

10 Oct 2025

MINIMUM SKILLS AND KNOWLEDGE REQUIRED

Matric or Grade 12 or equivalent



National Diploma or Degree in Hospitality/Business Administration(advantageous)



At least 3 years' experience in a customer service, hospitality, or front-of-house environment



Proven background in a team leader or supervisory role



Proficient in Microsoft Suite.

BEHAVIOURAL DIMENSIONS REQUIRED

Customer Service Excellence



Leadership & Team Management



Communication Skills



Organizational


Problem Solving & Decision Making



Attention to detail



Technical Proficiency



Adaptability & Multitasking

BRIEF DESCRIPTION OF KEY PERFORMANCE AREAKEY PERFORMANCE AREA

Manage the showroom, reception areas



Ensure the stock is merchandised correctly according to the showroom SOP.


Handle all showroom related projects and any other projects that may be assigned from time to time.


Understand and assist in capacity allocations, as and when required.


Maintain good housekeeping standards.



Ensure all customer-facing staff are presentable and neat.


Drive strategy for special events and/or promotions such as Markex, catalogue launches etc.


Scrutinise reports and identify areas of improvement for each individual team member.


Handling customer complaints or issues efficiently and diplomatically.



Organise and attend bi-weekly meetings with team to address and attend to challenges and issues.



Engage and motivate the team and ensure the achievement of deliverables in line with quality / required service standards in a highly pressurised environment.


Manage all HR matters such as discipline, timekeeping etc. within the required Amrod policies and procedures.


Conduct one-on-one with team members every second month, and conduct performance appraisals as and when required.


Work hand in hand with the manager to ensure all targets and expectations for the team and department are met.



Ensure that the team receives the required training and development i.e. training on the showroom, customer etiquette etc.


Work closely with Trainers, Investigators and Manager to ensure all staff are on par with the job expectations or lack thereof, work with the team to improve on any areas of concern.

ADDITIONAL INFORMATION