Job Description

Purpose
To coordinate, plan and deliver daily team tasks in the Repairs, Servicing and Support Services function, through the execution of pre-defined objectives as per agreed OEM standard operating procedures.
Key Duties and Responsibilities
Main Function

• Ensure an optimal productive and an efficient team.

• Ensure Quality workmanship delivered to customers.

• Communicate technical information, challenges and decisions to customers.

• Development of employees and ensure required certification is in for the specific tasks.
• Responsible for Health and Safety.

• Admin functions- Check Job cards etc.

• Manage workshop assets.

• Plan and Gear workshop team according to available hours daily.

• Assist technicians with diagnostic problems.

• Test drive vehicles.

• Supervise technical staff.

• Communicate with customers in technical matters.

• Oversee teamwork between Service Advisors, Booking clerk and Technicians.

• Maintenance of hand tools.

• Quality workmanship is rendered by technicians.

• Manage apprentices.

• Oversee correctness of job cards, clocking hours etc.

• Manage work in progress.

Skills and Expertise
Required Skill:
Supervisory skills.

• Customer Focus and Relationships.
• Communication and Influence.
• Computer Literate. - Audi System Use.
• Market and territory Focus.
• Brand alignment.
• Professional and technical expertise in vehicle service and repair maintenance.

Educational Requirement

• Grade 12/Matric.
• Bilingual English and other recognized language.
• Qualified Technician.
• Knowledge of Isuzu dealerships policies and procedures.
• Knowledge of service core processes.
• Supervisory/Management courses would be beneficial.
• Previous relevant work experience as a technician.

Skills Required