Job Description

Car rental company Europcar is seeking a customer-oriented, deadline-driven individual who thrives on working in a fast-paced environment to join their team based in Kokstad as a Supervisor: Branch
Supervisor: Branch oversees all activities in the branch environment; ensuring that the team functions effectively in delivering high levels of customer service and fulfilling vehicle safety, quality control, risk management, and claims procedures. It is a role that demands high levels of resilience in carrying out the duties of the position and operating with a smile in Kokstad which often throws a variety of challenges
Job Outputs:

• Plan, organize, coordinate, and supervise all branch activities.

• Ensure that telephones are manned, answering calls, assisting with queries, and making reservations as required.

• Management of shift handover and daily reports.

• Cash management and banking.

• Supervising office and car park, manpower deployment within the branch, and support environments.

• Manage risk by ensuring that company assets and resources are always safeguarded.

• Ensure correct fleet mix based on customer demand.

• Oversee housekeeping and cleanliness of the branch and operating environment.

• Document management

• Supervision and development of staff including training, coaching, and counseling.

• Leading by example and motivating staff to deliver a world-class service to all customers, using every opportunity to sell to customers by turning inquiries into rentals.

• Authorize leave, overtime, walk-ups, and timekeeping of team members.

• Schedule and hold monthly team meetings and information sessions.

• General office, administration, and car park duties completed daily.

• Ensure the branch is Compliant and clear all Compliance reports and deadlines timeously

• Health and safety experience - monthly reports to be done

Minimum Experience:

• 2 years of supervisory / team lead experience in a similar environment. Car rental experience is preferred and highly desired.

Minimum Requirements:

• Valid drivers license

• Working knowledge of Basic Conditions of Employment Act or relevant basic conditions of employment legislation

• Advanced MS Excel skills

NB: The appointed person may be required to work weekends/shifts/overtime as required.
Minimum Qualification:

• Matric or equivalent NQF level 4 qualification.

Preferred Qualification:

• Business Management or other relevant tertiary qualification.

Competencies:

• Communication skills

• Business, operations, and personnel supervision skills.

• Planning, organizing, monitoring, evaluation, and reporting.

• Able to effectively communicate goals, objectives, problems, and solutions to stakeholders.

• Diversity Management: Effective in working with people of different cultures and values.

• Customer Service

• Time Management

• Conflict management

• Ability to provide counseling, coaching, mentorship, and support to ensure a harmonious work environment.

• Work under pressure

• Assertiveness

• Emotional Intelligence

• Strong organizational, multitasking and administrative skills.

• Good judgment and problem-solving skills.

• Sales and growth orientated: understand the market and competition, and drive for results.

• Innovative, decisive and disciplined.

Personal Attributes:

• Committed

• Professional; must project a professional, mature, and positive image during all interactions.

• Highly resilient

• Honesty and integrity in all business dealings.

• Energetic

• Deadline driven

• High tolerance levels and have an "open door" attitude.

• Must have a vision for the team, and the drive and ability to strive for that vision.

Skills Required