The restaurant supervisor job is to oversee the daily running of the restaurant and staff in conjuction with the restaurant manager and food and beverage manager.
Duties:
Ensure service levels are maintained and sustained
Ensure quality and concepts are implemented and maintained
Ensure stock control system is in place
Operate and present according to the guidelines of the business 's Operations manual
Producing management reports as required
Be familiar with guest staying at the hotel
Inform customers of current specials
Schedule staff hours and assign duties for staff.
Establish standards for personnel performance and customer service.
Maintain dress code standards
Conduct performance appraisals
Implementation of the SOP's.
Progressive discipline in conjunction with Human Resources
Assisting with restaurant staff recruitment
Other:
Reliable, responsible and dependable to fulfil obligations
Admin Orientated
Able to Manage and Control all systems and procedures
Proactive
Excellent management techniques
Attention to detail
Willingness to lead, take charge and offer direction
Ability to multitask
Show initiative by taking control of task
Excellent communication skills
Friendly and service orientated
Requirements/Education:
Grade 12 or equivalent
Accommodation Certificate/ Hotel School diploma is advantageous
Work experience
:
Previous experience in the same or similar position
Familiar with all duties and procedures in a restaurant Environment
MS Office (Word, Excel and Email) is essential