Job Description

Job Mission / Objective:

The Suite Manager is responsible for overseeing the operations of a banking suite, leading a team to deliver exceptional client experiences, drive allocated revenue growth targets of various business segments in the suite and ensure compliance with regulatory standards. This role involves development and execution of sales strategies collaborate with key internal stakeholders in the recruitment, training, supervision and overall suite staff and provide overall leadership to ensure achievement of bank's objectives.

Reports to:

Matrix (Dual) Reporting structure to Head Commercial Coverage and Head Retail Banking

Department:

Retail and Commercial Banking

Staff Supervised:

Direct Reports:


5-10 staff


Indirect Reports:


1-5 staff

MAIN RESPONSIBILITIES

Client Relationship Management:

Develop and maintain strong relationships with high-value commercial clients, ensuring their banking needs are met with tailored solutions.


Oversee the client onboarding process, ensuring a seamless experience.


Monitor client satisfaction and implement improvements based on feedback

Team Leadership and Development

Lead, mentor, and manage the suite team to achieve performance targets.


Foster a culture of excellence, accountability, and continuous improvement.


Conduct regular performance reviews and provide coaching for professional growth

Revenue Growth and Business Development

Identify opportunities for cross-selling and up-selling banking products and services.


Develop and execute strategies to attract new clients and expand existing relationships.


Collaborate with marketing and product teams to promote offerings effectively.

Operational Excellence

Ensure efficient day-to-day operations within the suite, optimizing processes for better service delivery.


Implement best practices to enhance productivity and reduce operational risks.


Monitor key performance indicators to assess operational effectiveness

Compliance and Risk Management

Ensure adherence to all regulatory requirements and internal policies.


Identify potential risks and implement mitigation strategies.


Stay updated on changes in banking regulations and ensure suite compliance

Business Planning/ Decision Making

Provide reports and metrics to group, management and business to allow for informed decision making

Policies and Procedures

Keep abreast of industry trends and best practice to optimise service offering, ensure compliance and mitigate risk


Compliance with legislative requirements


Ensure risk related policies are implemented and adherence monitored


Identify and define policy/process improvement opportunities


Access Bank Policies and Procedures


Group Internal Audit Policies and Procedure manuals

People management

Coaching and mentoring Junior staff members


Leave management of direct reports


Performance management of direct reports


Active management of poor performers


Ensure measures are in place for business continuity

Requirements

Academic Requirements

FAIS RE 1


FAIS RE 5 competent


Bachelor's degree in business, Finance, or a related field.


Postgraduate qualification is advantageous

Work Experience

Minimum of 5-8 years in commercial or business banking, with at least 3 years in a managerial role.


Proven track record in client relationship management and business development.


Strong understanding of banking products, services, and regulatory environment

Benefits

Medical Aid Provident Fund Group Life Cover Income Disability Cover Funeral Cover Training & Development

All appointments will be made in line with Access Bank's Employment Equity plan. The Bank supports the recruitment and advancement of individuals living with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Employees who apply and do not hear from HR within 30 days of the closing date may assume that their application was not successful, and we thank you for applying