Job Description

Student Success Advisor

About the UX Design Institute

The UX Design Institute is dedicated to delivering world-class education for the next generation of UX professionals and leaders. We're seeking talented individuals to join our team and help us achieve our ambitious goals and continue our success.

About the Role

We're looking for a skilled, motivated Student Success Advisor to support students across our range of UX courses, guiding them through their learning journey from start to finish. In this role, you'll provide clear, personalised guidance, give practical project feedback grounded in design principles and help students stay on track and confident in their learning.



You'll also support improvements to our courses by reviewing student feedback, flagging issues, and sharing insights into our processes. You'll work with product and tech as needed to help improve the student learning experience.

Key responsibilities

Support students throughout their course journey, helping them navigate tools, resources and course content. Respond promptly and clearly to student queries via email, Slack and live chat. Review and provide constructive feedback on student project work using established criteria and guidelines. Offer personalised support through 1:1 calls, video feedback and live webinar sessions. Use your knowledge of UX and UI design principles to help students understand and apply core concepts in their work. Bring empathy, patience and professionalism when supporting students from diverse backgrounds and experience levels. Stay up to date with UX tools, plugins and best practices, particularly in Figma. Share student feedback and collaborate with Product and Tech to help improve course content and systems. Spot recurring issues or opportunities and flag them early to help improve the overall student experience. Keep clear notes and documentation to support consistency, handover and team collaboration.

About You

A degree or equivalent experience in a design related field such as UX, UI or graphic design. A solid understanding of UX and UI design principles and user centred design processes. Confident using Figma for design work, collaboration and feedback. 1 to 2 years' experience in a customer facing, support or advisory role. Clear and confident communication skills, with the ability to explain design concepts in a simple, practical way. Strong organisation and time management skills, with a structured approach to problem solving. Detail focused, logical and consistent in how you work. Comfortable working independently while collaborating closely with teammates. Motivated by helping students succeed and improving their learning experience.

We're nice to work for

Competitive salary Fully remote role Flexible working hours 20 days annual leave + additional company days at Christmas and Easter Health insurance contribution 30 days of work from anywhere Paid sick leave Birthday leave Access to the full suite of courses by the UX Design Institute

What to expect in the hiring process:

We typically work off a three-step interview process:

Step one:

Interview with people operations manager - 20 - 30 mins

Step two:

Interview with the hiring manager and 1 -2 team members - 40 to 60 mins

Step three:

Task assignment or presentation of applicable work to the hiring manager and team