Student Services Consultant
Durban, KwaZulu-Natal, South Africa
Job Description
Student Services Consultant (JB3847)
Durban, Kwa Zulu Natal Customer ServiceStudent Services Consultant (JB3847)
Durban
Market-Related
To respond to all communication and administration thereof for the group's online student communication channels including Facebook, Twitter, and live chat. To provide clear and correct information to students and to ensure that the student's details are correctly logged and forwarded to the relevant departments.
Requirements:
Grade 12
1-2 years relevant working experience OR tertiary customer service/contact centre experience
Computer literate
Typing speed minimum 25 wpm
Duties:
Customer enquiry response rates
Achieve agreed service targets
Executing student administration using CRM and other systems
Fostering and maintaining client relationships
responsible and ethical provision of information to students
time management
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Job Detail
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Job IdJD1278989
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned