Job Description

CTIA is a leading educational institution committed to providing high-quality academic programs, fostering a dynamic learning environment, and empowering students to reach their full potential. Our Online campus offers a range of innovative programs and prides itself on its collaborative approach to education.

Position Overview:

We are seeking a proactive and detail-oriented Student Administrator to join our team at the Online Campus. This crucial role ensures the smooth and efficient management of student-related processes, records, and events, supporting both academic and operational goals. You will be responsible for maintaining accurate and up-to-date student information, facilitating clear communication between students, staff, and other stakeholders, and contributing to an outstanding student experience.

Responsibilities

Manage Admissions & Enrollments:

Oversee student admissions, registrations, and course enrollments to ensure a seamless process for new and continuing students.

Data Management:

Accurately capture and maintain student data on relevant databases, ensuring that information is always up to date to support informed decision-making.

Compliance & Policies:

Ensure adherence to institutional policies and external regulations to maintain a compliant and ethical student administration process.

Student Support:

Act as the main point of contact for student inquiries, offering guidance on a variety of administrative matters.

Event Coordination:

Plan and coordinate student-related events such as orientation, graduation, and other important milestones.

Onboarding:

Assist with the onboarding process for new students, ensuring they are well prepared for their academic journey.

Contribute to the Student Experience:

Work collaboratively to maintain a supportive, responsive, and organized environment that enhances the overall student experience.

Key Knowledge & Skills

Strong organizational skills and attention to detail. Excellent communication skills, both written and verbal. A customer-oriented approach with the ability to engage students and resolve issues effectively. Proficiency in data management and administrative tools. Ability to work independently and as part of a remote team. Problem-solving skills and a proactive mindset in handling administrative tasks in a digital environment. Comfortable using various online platforms, administrative tools, and student management systems. Proficiency in Microsoft Office Suite, Google Workspace, and database management is a must.

Requirements

A relevant tertiary qualification would be advantageous for this role 2-3 Years proven experience in an educational or customer service environment is essential. Clear criminal and credit check Valid South African ID / Passport Valid driver's license and own vehicle Exceptional administrative skills are required, with a strong emphasis on attention to detail and a high level of accuracy, particularly in handling student-related processes Given the requirement to be on the Stellenbosch campus several days a week, candidates based within this surrounding area would be well suited to the role

What We Offer:

Competitive salary and benefits package. The candidate will have the flexibility to work remotely and on the Stellenbosch campus several days a week. Opportunities for professional development and career growth. A vibrant and collaborative working environment.
Job Type: Full-time

Work Location: In person