Job Description

Summary

The role of the Strategic Operations & Projects Lead is to develop and
implement long-term operational strategies and ensure that high impact
initiatives are executed effectively on a daily basis.
Oversee and support successful operational performance of company-wide
projects that impact client service delivery including business administration,
technology, processes and claims fulfilment.
Provide effective leadership & management of business risks and help
ensure that business risks are identified, assessed, managed, and integrated
into the business strategy.
Establish a strong focus on continuous improvement and adapt to changing
circumstances and play a key role in driving organizational success.
Responsible for leading and managing the operational teams.
Frequently integrates with other business functions to drive broader work
strategies which may impact entire organization.
Collaborate with Regional Teams to achieve enterprise wide consistency
Will have high degree of autonomy operating within general management
direction and functional policies.
Focus is on operations during the current year but participates in establishing
multi-year (1-3) strategies and business plans.

Detailed Responsibilities

Drives operational and business change across the organization.
Focuses on driving operational efficiencies and business changes to ensure
organization meets objectives
Ensures all operations functions are fit for purpose and achieving strategies
and goals
Ensures operational processes deliver effective and compliant service to
clients and support the client facing teams
Contributes to the operational change strategies
Ensures processing systems meet the business requirements
Monitors Management Information (e.g. activity analysis) and changes
approach accordingly
Works in partnership with other Business Unit or Exco leaders/ heads to
deliver divisional initiatives around operations and administration
Leads a significant team to deliver against client needs and manage the
performance of that team
Ensures that processes and measures are in place for monitoring and
maintaining standards of business conduct consistent with company,
legislative and regulatory requirements
Contributes to and participates in company-wide senior management groups,
committees and ad-hoc project teams and other bodies as necessary

Role Complexity

Works on significant and unique issues requiring proficiency in a complex area requiring a broad grasp of practices or principles in a highly specialized field or in cross-functional settings.
Possesses an in-depth knowledge of organizational objectives.
Develops and implements annual operating plans, consistent with objectives set at next higher organizational level.
Often has budgetary responsibility for functional area.

Discretion

Concentrates on planning and executing for the next 12-36 months in own functional area and input into regional decisions.
Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities.

Interaction

Develops and maintains valuable client and resource relationships.
May serve as an expert adviser to the company or clients on matters of importance to the success of their business.

Supervision/Leadership

May manage a sizable team, department or division or will act independently to manage a portfolio of significant and complex client accounts with responsibility for a number of client teams.

Competencies, Knowledge & Experience:

Role-specific Technical Skills and Knowledge

Excellent ability to develop strong relationships quickly, influence key
stakeholders, work cross-functionally and autonomously.

Ability to organise & manage priorities simultaneously and meet time-
sensitive deadlines in a fast-paced environment.

Excellent communication skills - both written and verbal. Ability to summarize
complex solutions/concepts into a digestible format.
Demonstrated experience in operations, risk management and/or excellence
in a professional services environment such as consultancy, financial services, or insurance.
Excellent project management competencies including a proven track record
of successful operational transformation projects
Proficient Excel & data configuration skills to be able to utilise data to
support recommendations and to drive change initiatives.

Education & Certification

Be in possession of Grade 12 (Matric)
Be in a possession of a Bachelors degree
Have an insurance related tertiary qualification
An MBA or related qualification is preferable
Work Experience

Have a minimum of 5 years managerial experience

Previous applied experience in managing end to end strategic operational functions across the value chain.
Minimum of 5 to 10 years commercial/ corporate experience
Be dependable and respect confidentiality
Have a high work ethic and must have the ability to function effectively under
pressure
Be a team player, have the ability to build good relationships, support and
actively participate in, and contribute to any team initiatives

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