Job Description

The Focus Group Cape Town, South Africa 30 September 2025 Senior 125000 - 150000 Full Time Cost to Company 5 years - 7 years Skills Account Management APIs Client Retention Commercial Acumen Management Consulting Industries Financial Technology (Fintech)

Nb NB NB .....DO YOU HAVE FINTECH / START UP EXPERIENCE ...it is required!

Strategic Growth Director FINTECH (JHB or CT)

Global Payments Infrastructure Firm

As the strategic advisor and primary point of contact for some of our client's largest enterprise clients (account size of $100k+ per month), you will manage relationships at all levels of our global client base, including executives, middle-layer management, and operational team members.

You will work closely with various internal teams, such as sales, marketing, support, product managers, engineering, and our c-suite, to direct our business efforts and build world-class partnerships with our clients

The ideal candidate is an independent, high-achieving individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. You have exceptional interpersonal skills, naturally, take initiative, and use first principle thinking to solve problems.

This is an opportunity to work at one of Africa's leading fintech scale-ups in a role that is highly strategic.

Is industry experience important for this position?

Not necessarily - however you do need to have:

Strong indication of ability to manage and build strategic relationships

Analytical foundation

Indication of first principles problem-solving

Payments experience would be an advantage but not a



Strategic hire who will take full ownership of the existing revenue and growth of revenue of the enterprise clients

Who will this new hire work most closely with? Who will they work with cross-departmentally? Please name key individuals.

Our enterprise clients

Sales, marketing, legal, client solutions, support, product managers, finance and exco



What are the non-negotiable qualifications, skills, personality traits, and experiences must this person have?

Qualifications & Experience

Bachelor?s degree or equivalent work experience

5 years? experience in a management consulting, investment management, product management or related field

Commercial and sales acumen; ability to understand business drivers and deliver business value

Outstanding analytical skills and a data-driven approach to decision-making



Leadership & Strategic Capabilities

A strategic thinker with excellent project management skills

Credibility and experience engaging with ExCo and senior leadership

Strong stakeholder management skills, with the ability to influence across levels

Exceptional communication skills and negotiation techniques

Thrives under pressure and adapts well to fast-paced or high-demand environments



Interpersonal Strengths

High EQ with a people-driven mindset

Charismatic, energetic, and capable of building trust and influence

Customer-oriented and able to establish robust relationships with the assigned customer base

A team player who loves working with diverse groups and people



Mindset & Work Style

Self-starter with an entrepreneurial mindset and ability to operate autonomously

Dynamic and adaptable in response to changing requirements

Manages multiple opportunities and priorities concurrently with composure



Logistics

Willingness to travel 30% of your time (but can be based in JHB or CT?



What skills are coachable or nice-to-have?

Analytical/statistical background

Previous experience in the payment space in South Africa or other global companies

Good knowledge of today?s major e-commerce and payment technologies, players, and trends

What is the role scope and responsibilities?



Client Success & Retention

Own the end-to-end client journey from the point of signature, ensuring long-term success and strong retention outcomes across all relevant offerings

Build high-touch, consultative relationships with enterprise clients and teams at all levels, driving strategic stakeholder engagement initiatives

Map and execute client-specific success plans to develop and maintain strong partnership capital, maintaining regular, value-driven engagement with client stakeholders

Continuously pursue account development opportunities by proactively identifying client needs and deepening strategic alignment

Commercial Growth:

Adoption, Upsells & Cross-Sells

Analyse client performance, product usage, and commercial trends to identify, recommend, and execute high-impact expansion opportunities

Ensure consistent product adoption by monitoring transaction volumes, user engagement, and pulling levers to improve utilisation where necessary

Leverage a data-driven approach to understand where value is being generated and where product adoption can be improved

Identify opportunities to drive new revenue growth using up- and cross-selling



Product Performance & Strategic Enablement

Deliver strategic expertise and product education throughout the client lifecycle, supporting confident and effective usage of solutions

Monitor and report on product performance within client environments, identifying blockers to usage or value and escalating where appropriate

Understand products, services, and partner ecosystem deeply in order to proactively meet client needs and offer impactful solutions

Guide clients in optimising their implementation, identifying integration opportunities and advising on product-fit best practices



Service & Support Excellence

Oversee support and service-level adherence across accounts, ensuring timely resolution of technical issues and coordination with the Support and Integration teams

Proactively track client tickets, queries, and escalations -- ensuring internal stakeholders are aligned and responsive

Take a proactive and responsive approach to client service and problem-solving, embedding a high-touch, always-on mindset



Cross-Functional Collaboration

Collaborate with internal teams ?Sales, Legal, Integration, Product, Support, Finance, Data, Fraud, CSuite) to ensure a best-in-class client experience

Act as a central point of coordination across teams to align on client strategy, product delivery, and issue resolution

Effectively manage internal stakeholders to align on priorities and resource planning that supports client success