Job Description

We are growing our Grocery & Retail business in South Africa. We are hiring a Strategic Account Manager who will work on operational improvements & collaborate with cross-functional stakeholders to help us launch, onboard, grow and scale new strategic partnerships within the Grocery & Retail business in South Africa. You will work with these partners to drive revenue growth, operational excellence, and customer service, working closely with cross-functional counterparts across the business.

This role requires creativity, strong senior stakeholder management skills, strong business acumen and analytical skills, a desire to learn and willingness to roll up your sleeves to take on complex business challenges that Uber has never faced before.

What You'll Do:

• Internal and external advocate. Be the merchant's go-to person and navigate internal processes to provide the best outcome for the client and our market
• Bring your analytical A-game! You will be building business models, performing analysis with Operational Analysts to understand trends, provide concrete insights, and track productivity and success of initiatives to ensure we are driving towards the best possible outcome
• Handle the big picture and the tiny details. You are organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and thrive by crafting new ways to add to existing partnerships
• Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise
• Read between the lines. You will be working with stakeholders from various teams such as Product, Marketing, Operations, Legal, Finance, etc.
• Drive day-to-day interactions with our best-in-class partners
• Employ critical thinking and creative problem-solving skills to navigate relationships

What You'll Need:

• Proven experience in a senior client facing role working with enterprise or mid-market sized accounts
• An intuition for people. You will be spending the majority of the time working with various internal and external teams, building and cultivating new relationships with potential and existing partners within all parts of an organization.
• Business acumen and analytical skills to be able to build models to assess the commercial viability of new deals and programs for our partners
• You are a self-starter and collaborative leader. Everywhere you go, you cannot help but flex and stretch your analytical powers, pitching in as needed, but also knowing when to take control and lead a conversation with an Engineer, Product Manager, or C-Level Executive
• Product sense. You know what makes a product experience not just good, but amazing. You lead cross-functional teams to create partner integrations that delight users and drive measurable impact
• Speediness and resourcefulness. This team moves fast and always operates in new spaces. You pick up things fast and run with them
• Instinct for handling partners. You have a proven track record of successfully handling complex partnerships
• Ability to have a 'sixth sense' when it comes to partnerships and that leads you to thoughtfully navigating multiple partner engagements
• Experience with Salesforce, SQL

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .

Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

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