Job Description

Listing reference:

woolw_001316

Listing status:

Online

Apply by:

15 September 2025

Position summary

Industry:

Wholesale & Retail Trade

Job category:

FMCG, Retail, Wholesale and Supply Chain

Location:

Western Cape

Contract:

Permanent

EE position:

No

Introduction

To deliver exceptional customer service by creating visual displays with high impact and using the store as a marketing vehicle, thereby increasing sales.

Job description

Demonstrate customer service

? Greets, smiles and acknowledges customers

? Displays a friendly and helpful attitude when interacting with both internal and external customers

? Answers the 'window calls' promptly and removes any item needed for a customer from a visual in a professional manner

? Replaces removed item by correctly selecting, steaming and redressing the item which has been removed

Applies visual merchandising skills

? Selects merchandise and displays it in a way that is in line with our brand values and the current direction given from H/O

? Dresses windows, visuals and cameos in a way that has impact and encourage sales

? Demonstrates a clear understanding of the correct use of colour in order to create an impact in visuals

Manages time effectively

? Works efficiently and effectively allowing enough time to spend on each visual in order to apply attention to detail

? Plans day to ensure that all tasks are achieved

Demonstrates product knowledge and standards

? Understands what the current fashion trends are by reading magazines and is aware of the competitor activity

? Styles wigs competently

? Understands and applies the policy of 'no pins' in kids

Adheres to shop-keeping disciplines

? Understands the lifestyle and current policy of the department that is being worked in

? Does daily house-keeping and checks visuals and windows throughout the day

? Dresses models and handles all equipment and props with care to avoid breakages

? Maintains all visual equipment to minimise breakages

Minimises shrinkage

? Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline

? Minimises spoilage of products

? Ensure back areas are tidy

? Maintains all merchandise to minimise shrinkage

Demonstrates personal leadership

? Demonstrates self-discipline with regards to attendance, dress code, hygiene and time-keeping

? Attends/is informed of the game plan/team meeting to know the day's focus

Minimum requirements

? Grade 12 or Equivalent NQF level

? Able and flexible to work different shifts

? 1 years visual, retail experience