Job Description

Job SummaryJob Summary:As a Store Manager in the tyre industry, you will be responsible for overseeing the operations and management of a tyre retail store. This role entails ensuring smooth day-to-day operations, achieving sales targets, managing inventory, providing excellent customer service, and leading a team of store personnel. The Store Manager plays a crucial role in driving business growth, maintaining high standards of service, and fostering a positive work environment.Key Responsibilities:Operational Management:

• Oversee all aspects of store operations, including opening and closing procedures, scheduling, and daily activities.
• Ensure compliance with company policies, procedures, and safety regulations.
• Monitor and maintain store cleanliness, organization, and appearance to enhance the customer experience.

Sales and Customer Service:

• Set and achieve sales targets, revenue goals, and KPIs for the store.
• Provide exceptional customer service by assisting customers with product inquiries, recommendations, and purchases.
• Resolve customer complaints or issues promptly and effectively to ensure customer satisfaction and retention.

Inventory Management:

• Manage inventory levels, stock replenishment, and product ordering to meet customer demand and minimize stockouts.
• Conduct regular stock checks, audits, and inventory reconciliations to maintain accurate inventory records.
• Monitor product pricing, promotions, and markdowns to optimize sales and profitability.

Team Leadership and Development:

• Recruit, train, supervise, and evaluate store staff to ensure high performance and productivity.
• Delegate tasks, assign responsibilities, and provide guidance and support to team members as needed.
• Foster a positive work environment by promoting teamwork, communication, and morale among staff.

Financial Management:

• Monitor and analyze store performance metrics, such as sales revenue, profit margins, and expenses.
• Develop and implement strategies to drive sales growth, improve profitability, and control costs.
• Prepare and manage budgets, forecasts, and financial reports for the store.

Marketing and Promotions:

• Implement marketing initiatives, promotions, and advertising campaigns to attract customers and increase store traffic.
• Collaborate with marketing teams or agencies to develop local marketing strategies and initiatives.
• Utilize social media and digital platforms to engage with customers and promote store events or offers.

Qualifications and Requirments:

• Bachelor's degree in Business Administration, Retail Management, or related field preferred.
• Proven experience in retail management, preferably in the tyre industry or automotive sector.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service skills and a passion for delivering exceptional customer experiences.
• Solid understanding of sales techniques, inventory management, and financial analysis.
• Proficiency in computer applications, including MS Office and retail management software.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Knowledge of tyre products, brands, and industry trends is advantageous.
• Store/warehousing experience
• Dispatch
• Receiving
• Stock counting
• Management of stock

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