Job Description

Are you a natural leader with a passion for hospitality?

Lucky Bread Company

is looking for a

Store Manager

to join our Midstream team!

Minimum Requirements

Minimum 3 years' experience as a Restaurant/Store Manager Strong interpersonal, communication & problem-solving skills Own reliable transport Proven ability to lead a team and deliver excellent customer service Front & back of house experience essential Consistent adherence to company processes, policies, and procedures Clear communicator with active listening skills High attention to detail and accuracy Comfortable working in a fast-paced, dynamic environment Well-organised with strong time management skills Confident working with numbers and basic reporting (Microsoft Office)

CUSTOMER SERVICE:

Provide warm, attentive service. Proactively handle customer concerns with empathy and find quick, lasting solutions that prioritise satisfaction. Ensure all customer feedback--regardless of where it comes from--is resolved within 24 hours. Maintain excellent service standards while meeting productivity and operational targets.

STAFF MANAGEMENT (OPERATIONS):

Stock takes and Stock monitoring Food cost targets are being met Forecast and plan for stock needs, including goods, kitchen tools, and cleaning supplies. Oversee and coordinate smooth daily operations Supervise team. Time Management evaluation Performance reviews and provide feedback

BUDGETS:

Monitor budgets and stock control Stock takes and Stock monitoring Food cost targets are being met

ADDITIONAL CRITERIA:

Demonstrated success in managing and developing teams Flexibility to work across varying shifts, with rosters adjusted based on operational needs
Send CV and contactable references to careers@luckybread.co.za

Job Type: Full-time

Work Location: In person

Application Deadline: 2025/07/05