Job Description

Key Responsibilities:

Drive store performance through KPIs (e.g., turnover, rewards, new accounts, visual standards).


Achieve turnover targets and control expenses.


Manage stock losses to keep shrinkage within company standards.


Ensure operational excellence with a customer-centric approach.


Implement merchandising strategies and maintain visual standards.


Deliver exceptional customer service to meet customer demands.


Recruit, train, and develop staff; manage performance and employee relations.


Create effective team schedules and allocate time efficiently.


Motivate and engage the team to maintain high commitment levels.


Manage risk within the store.

Qualifications & Experience:

Grade 12 / Matric certificate.


A relevant tertiary qualification would be advantageous.


Minimum 3 years retail store management experience.


Proven management experience in recruitment, staff development, and performance management.


Proven ability to drive sales and increase profit.

Skills:

Adaptability to diverse customers, situations, and fast-paced retail environments.


Strong leadership, interpersonal, and communication skills.


High sense of urgency, independence, and initiative.


Excellent organizational, administrative, and planning abilities.


Attention to detail; figure and admin oriented.


Strong product knowledge and ability to engage in conversations about fashion.


Collaborative team player with flexibility to meet business needs.


Customer-centric approach focused on delivering exceptional service.


Strategic sales planning and execution; managing the sales process.


Customer value management and risk management.


Profit and turnover-driven mindset; organized and thorough.

Behaviours:

Builds Networks: Fosters strong internal and external relationships.


Customer Focus: Anticipates and meets customer needs.


Develops Talent: Supports individual growth.


Directs Work: Organises and guides teams effectively.


Drives Engagement: Motivates teams to exceed expectations.


Action Oriented: Tackles challenges with urgency.


Ensures Accountability: Holds self and others to performance standards.


Optimizes Work Processes: Improves efficiency and quality.


Values Differences: Appreciates diverse perspectives.

Preference will be given but not limited to candidates from designated groups in terms of the Employment Equity Act.

Please note:

This posting is intended for future openings for Store Manager roles. By applying, you agree to have your profile considered for

upcoming opportunities

aligned with your experience and qualifications.