Job Description

Store Manager Mall of Africa
Lead, motivate, and deliver results in a dynamic retail environment
Retail | R15,000 R17,000 basic + commission, annual bonus, and benefits
About Our Client
Our client is a leading player in the retail industry, known for creating a high-energy and results-driven work culture. With a strong commitment to both customer experience and employee development, they continue to grow and succeed in a competitive market.
They pride themselves on offering career growth opportunities, rewarding performance, and fostering a collaborative, work hardplay hard environment. This is a chance to join a company that values professionalism, accountability, and team spirit.
The Role: Store Manager Mall of Africa
The Store Manager will oversee daily store operations, lead and motivate a team, and ensure sales targets and KPIs are consistently achieved. This role requires a confident leader who can manage staff performance, drive customer satisfaction, and maintain store standards at the highest level.
Key Responsibilities
Lead, mentor, and inspire store staff to achieve sales and service excellence
Oversee daily store operations with a strong focus on efficiency and accuracy
Create and manage staff schedules and rotation plans for flexi and permanent employees
Monitor KPIs, sales performance, and implement strategies to meet targets
Conduct coaching, mentoring, and disciplinary discussions when required
Maintain high standards of visual merchandising and store presentation
Ensure exceptional customer service and handle escalations effectively
Motivate the team and resolve conflicts with professionalism and maturity
About You
Minimum 3 years of experience in retail store management
Matric certificate (essential); additional retail or management qualifications an advantage
Strong leadership and team management skills
Confident in handling staff performance management, discipline, and conflict resolution
Strong ability to monitor and drive KPIs and sales targets
Excellent communication and interpersonal skills
High attention to detail and ability to multitask under pressure
Proactive problem-solver with a mature, reliable, and responsible approach
Flexible to work retail shifts, weekends, and public holidays