Job Description

About the job Store Manager (Internal Applications Only - Mthatha Central)
Description:
Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirements:

• Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
• Must have well developed business acumen
• Must be able to work under pressure
• Must be computer literate (Basic computer literacy)
• Must have strong leadership skills
• Must have strong administrative skills
• Own transport is preferable with valid drivers licence
• Must have own cell phone
• Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
• Must have strong Human Resources Management skills
• Attention to detail

Key Performance Area?
Strategic Management

• Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives

Grow and Protect Market Share

• Grow transactions, sales and market share in store as defined in the budget

• Achieve sales budgets and growth objectives

• Manage and promote the customer loyalty programmes and 3rd party credit

• Develop action plans to protect the markets where competitors are entering the markets.

• Ensure Store Business plans are implemented and updated when required

Customer Service

• Manage the implementation and monitoring of the Customer Service strategy in the store

• Ensure an effective Delivery Service is maintained within the store as per company policy

• Grow and maintain VIC and charge card client base

• Recommend Range improvements to suite the market

Asset Control

• Manage and control shrinkage within the Store as per policy

• Protect Assets (Cash, Stock and Fixed)

• Managing Debtors within the Store

• Analyze security requirements and recommend changes in the Store.

• Ensure physical security measures in the store are implemented and maintained.

Business Trade Licenses (Countries)

• Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable

Human Resource Management

• Manage manpower requirements in line with the Company and Division strategy

• Ensure Succession Planning & Career pathing is in place within the store

• Ensure open communication / relations with the Store Employee Forum and staff.

• Ensure training & Development is in place for the store.

• Manage Employee Relations within the store

Maintaining Store Standards

• Conduct daily floor walks

• Ensure implementation of agreed Action Plans (PIP's) where necessary

• Monitor adherence of Company standard compliance in the Store

• Ensure maintenance of housekeeping standards

• Ensure merchandising policies and standards are adhered to

• Ensure ready for business is implemented within the stores

• Ensure lighting, store and racking is maintained in good condition

Stock Management

• Ensure stock is ordered and received as per policy

• Ensure that damage stock is cleared as per policy

• Implement Obsolete / deranged stock action plans as per policy

• Manage the slow moving stock as per policy

• Implement excess stock action plans as per policy

Store Safety (OHSA) Standards

• Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:

• Ensure all required checklists are completed

• Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation

• Investigate, report and manage OHSA Incidents

Expense management

• Manage the Store to the Financial Model and benchmarks

• Maintenance of expenses in line with budget within the store

Insurance Claims Administration

• Report all incidents to the relevant insurer.

• Liaison with relevant insurer on the claim particulars and validity of the claim

• Submission of documentation to the relevant insurer.

Management of CB Way

• Implement and maintain controls and disciplines as per the CB Way

Competencies
Leadership

• Is enthusiastic, knows how to inspire others, connects people.

• Takes the lead.

• Inspires others.

• Takes responsibility.

• Gives employees their own responsibilities.

• Stimulates and uses input from others.

• Shows appreciation for good performance.

Result-oriented

• Being focused on achieving objectives and results, persevering in the face of adversity.

• Makes concrete agreements with others about the results to be delivered. remains focused on results when other things interfere.

• Makes an effort to achieve objectives.

• Has a clear goal in mind.

• Looks for a solution when achieving the objective becomes threatened.

• Finishes the job in time.

Planning

• Systematically organising activities and setting time frames, setting priorities.

• Ensures that the necessary means to perform the job are available on time.

• Puts matters in an efficient order when planning.

• Makes the plan understandable for everyone involved.

• Makes, and maintains a realistic plan.

• Sets priorities.

?Delegating

• ?Delegating work in an understandable, structured and verifiable manner.

• When delegating, provides enough space and responsibility to be able to perform the task.

• Delegates enough work to complete his/her own tasks.

• When delegating, he/she clarifies what results are required at what time.

• When delegating, he/she indicates to the employee why he/she in particular is asked this question.

• Regularly checks the progress of delegated work

• Performing under pressure

• Maintaining an effective performance under pressure, or when faced with setbacks or disappointment.

• delivers good results under pressure.

• persists when faced with setbacks.

• continues to do the right thing under pressure, without making mistakes.

• maintains an even performance under pressure.

Market orientation

• Demonstrate being well informed about developments in the market.

• Actively seeks market information.

• Thinks of solutions to internal problems from the viewpoint of the organisation's market position.

• Informs him/herself about the offers and activities of competitors.

• Looks for opportunities that allow the organisation to benefit from market trends.

Integrity

• Complying with generally accepted standards in activities related to the position.

• keeps promises.

• creates realistic expectations.

• is sincere.

• handles sensitive information carefully.

• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.

• Works in an orderly fashion.

• Ensures that matters are handled in an orderly and accurate manner from start to finish.

• Prevents mistakes.

• Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.

• Deals with clients in a friendly manner.

• Shows involvement in the client's problem.

• Makes clients feel welcome.

• Approaches the client's question with a can-do mentality

Personal development

• Being aware of one's own strengths and weaknesses: consciously working on personal development.

• Is focused on self-broadening and/or gaining more in-depth knowledge.

• Follows relevant training programmes and/or looks for opportunities to gain experience.

• Seeks and uses opportunities for personal development.

• Asks for feedback in order to learn

Skills Required