Job Description

We are seeking a Stakeholder Relations and Communications Manager (Music Industry) to lead strategic communication initiatives. This role involves building and maintaining strong relationships with both internal and external stakeholders, ensuring the organization's goals and achievements are communicated clearly and effectively. The ideal candidate will have exceptional skills in strategic thinking, relationship management, and communication.
Key responsibilities
Development and successful delivery of stakeholder engagement plans in accordance with the overarching stakeholder engagement strategy
Manage stakeholder mapping, prepare communications to stakeholders
Manage stakeholder engagement co-ordinators, providing guidance and directing the co-ordinators' workload activities to ensure timescales and requirements are met
Work collaboratively with all other employees, including but not limited to management and junior employees.
Provide briefings and support to other managers and teams
Arrange and attend stakeholder meetings with team members and ensure feedback of stakeholder responses and requests to operational teams is responded to within agreed timescales
Prepare, manage and facilitate workshops, roundtables and forum logistics, including developing agendas, project plans, minute taking and production of reports
Ensure an accurate audit trail is maintained of all stakeholder engagement and all contact/activities are recorded on the stakeholder database
Attend client-facing meetings, collaborative planning workshops and report to clients on the progress of their queries.
Provide input into weekly/monthly reports for MANCOM and EXCO
Manage the customer, membership and CSI co-ordinator and ensure all their KPAs and KPIs are met.
Provide quarterly board reports and report to the committee
Maintain and track the efficiency of the query resolution process
Ensure all communication across the organisations communication platforms adheres to set standards
Manage all assigned employee performance and tracking thereof.
Minimum qualifications, experience, and knowledge:
A degree/diploma in communication management or equivalent.
Proven 5 years of experience in a management position
Understanding of music business processes, and CMO or publisher operations/An interest in the music industry.
Great communication, reading and writing skills
Demonstrated skill in query resolution and time management.
Customer liaison and stakeholder relations experience will be an added advantage.
Strong attention to detail, a passion for problem-solving skills and experience in developing and successfully implementing stakeholder engagement plans
Good interpersonal, networking, customer relations skills and highly articulate team player
Broader project communications experience and media relationships.