Job Description

Company Description
Who is HelloKindred?
HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.
Our vision is to make work accessible and people's lives better. We do this by disrupting traditional employment barriers - connecting ambitious talent to flexible opportunities with trusted brands.

Anticipated Contract End Date/Length: 12-month fixed-term contract, with the potential to convert to a permanent
Work set up: Remote
We are looking for a Staffing Manager to serve as the direct line of contact for staffed associates, responsible for delivering all aspects of onboarding, post-placement coaching, support, and ongoing management. This role requires working cross-functionally with internal teams and acting as a key point of contact for both clients and associates. Associates will look to you to ensure they have everything needed to succeed and enjoy a rewarding professional experience. Internal stakeholders will rely on you to uphold a high standard of service and ensure both associates and clients experience a partnership that is supportive, responsive, and exceeds expectations.
This position will operate during standard South Africa hours (SAST/GMT) and is best suited to someone who enjoys structured collaboration and is passionate about people, process, and performance.
What you will do:
Community and Retention

• Work with associates and clients to help ensure a smooth and positive overall experience.
• Make sure associates have a clear understanding of client expectations and have everything they need to succeed.
• Collaborate with associates and clients to address any issues, questions, or concerns as they arise.
• Work through client feedback and assist associates in forming a plan to excel in their role.
• Establish and maintain strong working relationships with individual associates to maintain oversight into important developments in their role and a good understanding of their day-to-day responsibilities.
• Identify areas where further tailored support or learning would be helpful and help coordinate accordingly.
• Contribute to a community where associates feel a strong sense of support and belonging with the company through various touchpoints and communications.
• Celebrate important events and milestones with associates and provide support in times of need.
• Communicate client news and updates.

Business Support

• Collaborate with departments to implement new systems, processes, and procedures relevant to associates.
• Identify areas of opportunity for growth and new services, and carry out special projects that support business development.
• Review associate hours to remediate overbilling, incorrect billing, or unplanned overtime billing.
• Identify associates who do not fit the model and, in extreme cases, advise on whether such associates should be provided further opportunities.
• Proactively manage rate discussions with clients and associates in compliance with departmental pricing standards and remuneration processes.
• Manage the administrative and operational aspects of assigned staffing placements.
• Stay knowledgeable and up to date with contractual and service agreement documents, including terms and conditions of associate employment agreements.
• Maintain people and account records in a tracking database to effectively manage placements and assist in decision-making and handling challenges and escalations.
• Coordinate with internal teams and divisions (e.g., Finance, People Operations, Commercial) to manage associate details, changes, and placement updates.
• Manage associate overtime claims and leave claims using an HR software database.
• Review and create Statements of Work (SOWs) based on client service needs.
• Maintain reporting and documentation as necessary.
• Support Finance and Commercial teams to ensure invoices and payments are processed and managed in a timely manner.

Client Management

• Build relationships with clients where associates have been placed.
• Gather feedback from clients to manage associate performance and expectations.
• Facilitate and resolve points of connection and feedback between associates and clients, escalating as necessary.
• Actively review associate hours to ensure adherence to client budgeted spend.
• Negotiate program renewals and change requests for placed associates.
• Actively seek areas of new business with clients by sharing full-service capabilities.
• Contribute knowledge and share relevant information with other service lines working on the same client accounts and with account direction.

Qualifications
Education and Experience

• A recognized degree or diploma in a related discipline (e.g., Human Resources, Business, Marketing, Education, Communications) will be beneficial.
• 7+ years of professional working experience is required of which at least 3-5 years' experience in people management, recruitment, client or project management.
• Experience working globally.
• Experience in building and managing relationships and projects virtually.
• Demonstrated experience in prioritizing and managing several critical projects and clients simultaneously.

Role Specific Competencies

• Ability to converse with clients at all levels and convey a clear message.
• Ability to convey clear goals and objectives to the team.
• Ability to verbally inspire teams to continually deliver better project outputs
• Ability to express ideas, thought and concepts clearly in writing through simplifying the client brief so that all parties fully understand what is expected.
• Must be able to prioritize work to meet project deadlines and manage own stress levels as the deadline approaches.
• Must be able to work on many priority projects simultaneously and manage a changing task list.
• Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary.
• Makes sound decisions, bases decisions on fact rather than emotion.
• Analyzes problems skillfully; uses logic to reach solutions. Sift out key issues.
• Ability to understand other cultures and ways of working and manage expectations and understandings of clients and employees globally to best fulfill the project brief while fostering a unified team.

Additional Information
Candidates must be legally authorized to live and work in the country the position is based in, without requiring sponsorship.
We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.
HelloKindred is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, or veteran status.

Skills Required