Job Description

INTRODUCTION:

PPG Refinish Collision Coatings is looking for a high-performing TECHNICAL ACCOUNT MANAGER The ideal candidate will have existing experience in the Refinish Collision Industry.

R

E

SPO

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IBILIT

I

ES:

Actively contribute to the business to help reach organizational goals.


Execute segment strategy in collaboration with segment managers.


Focused on share of wallet gain and digital adoption


Relationship and account Manager for existing customers


Provides first line technical support- Top Technical Ambassador of the brand


Manages the business for the region against a sales target and ensures delivery against essential business cases


Proposes and deploys business solution (workshop audit, ratio analysis and implements tailored training plans


Organizes and plans demonstrations for all Distributors and MBR's


Keep existing clients up to date with latest sales tools and commercial proposals


Developing and maintaining strong relationships with key clients.


Excellent interpersonal, customer service and communication skills.


Conducts competitive intelligence at all Distributor and MBR's and reports finding to the necessary stakeholders


Participates where necessary in all business reviews with the NBM and National Sales Manager


High level of understanding of the Refinish Collision Industry

REQUIREMENT:

Minimum of 5 years' experience in a technical support and customer service environment


A proven track record of delivering growth results and meeting financial objectives.


Qualified spray painter certification


Professional and positive approach, self-motivated, team player, dynamic, creative and ability to work on own initiative. Ability to resolve customer conflict


Thorough and follow through approach


Demonstrates strong verbal and written communication skills including the ability to clearly present recommendations and ideas to summarize complex issues.


Strong professionalism and work ethic, exhibiting a clear compliance culture.


Organizational skills and attention to detail.


Ability to travel domestically and internationally as needed.


Good level of Microsoft and general computer use.


Sales negotiation skills and upselling of product lines essential


Technically sound in all aspects of MBR and distributor supply chain- Vehicle inspections, able to work the necessary implements and tools provided to achieve OEM Audit Requirements


To meet necessary KPI in terms of computer skills and strategy costing methods in Collision based programmes @ distributor and end user level

JOB

DIMENSION:

Externally dealing with high level managers at various stakeholders in the Collision Coatings market.


Based in KZN


Travelling locally and internationally as required

PRIME

SUC

C

ESS FACT

O

RS

A focus on results, engagement, and collaboration within a Team of Teams. The ability to effect change, the ability to build trust and respect, and the ability to act with medium and short-term perspective.


PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.



Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.