Job Description

The SRM Head - Assupol Retail Distribution is accountable for the strategic leadership, commercial performance, operational execution, and long-term sustainability of the Assupol Retail tied distribution channel.



This role leads the national tied channel through:


Building a high-performance sales culture Strengthening leadership capability across regions Driving customer-focused, multi-need distribution Embedding operational excellence Driving commercial discipline and cost effectiveness Ensuring full alignment with SRM's unified distribution strategy


This role is instrumental in positioning SRM's tied distribution as a future-fit, multi-product, digitally enabled, commercially efficient engine that delivers growth with quality.

Output / Core Responsibilities

1. Strategic Leadership & Channel Direction


Lead the strategic direction for the Assupol Retail Distribution channel as part of SRM's unified distribution model. Translate enterprise strategy into clear national, regional operating plans. Drive market penetration strategies, especially in high-growth and underdeveloped regions. Lead channel evolution to support multi-need customer engagement and diversified product penetration. Shape the medium- and long-term roadmap for a sustainable, growth-driven tied channel.


2. Commercial & Financial Sustainability


Drive distribution performance with a balanced focus on growth, productivity, quality, and operational discipline. Strengthen distribution economics by embedding cost-effective sales practices and optimising commission release structures. Lead cost-to-income and commercial sustainability initiatives across regions to ensure long-term viability and performance stability.


3. Sales Performance, Productivity & Quality Management


Accountable for national sales performance across new business, productivity, quality, and customer measures. Set and cascade clear sales targets and operating rhythms across provinces. Drive productivity uplift through consistent pipeline management, field coaching, daily/weekly visibility, and sales discipline. Champion multi-product selling across advisers and managers, ensuring alignment to customer needs and SRM's advisory philosophy. Strengthening sales quality, ensuring best-in-class standards in onboarding, data hygiene, compliance, and customer outcomes.


4. Leadership Development & People Capability


Build a strong, scalable, and capable leadership pipeline. Drive leadership development programmes that enhance strategic thinking, operational acumen, and people leadership capability. Champion a culture of accountability, performance ownership, and delivery discipline. Ensure adviser capability is continuously uplifted through structured learning, onboarding, coaching, and productivity accelerators. Support organisational transformation goals, talent mobility, and inclusive leadership practices.


5. Integration, Transformation & Organisational Alignment


Lead the integration of Assupol Retail Distribution into SRM's unified distribution model, ensuring alignment of:

o Processes

o Systems

o Governance

o Incentive models

o Operating structures

Drive cultural integration, building a cohesive, high-performance, "One Distribution" identity. Ensure seamless collaboration across SRM clusters including Operations, Enablement, Finance, Human Capital, and Data. Support modernisation and digital adoption across the tied channel to increase efficiency and customer experience quality.


6. Governance, Compliance & Risk Management


Uphold full compliance with regulatory and governance requirements, including FAIS, TCF, and conduct standards. Strengthen governance practices across ensuring ethical sales behaviours and consistent customer outcomes. Implement strong quality assurance practices, early-warning mechanisms, and operational controls that protect business integrity. Ensure readiness for internal and external audit and strengthen risk management practices across the channel.


Qualifications & Experience


Bachelor's degree in business, Commerce, Finance, or related field (Honours/MBA advantageous). At least 15 years' leadership experience in tied distribution or large-scale sales leadership roles. Proven success leading large, dispersed teams and driving sustainable commercial outcomes. Deep understanding of distribution economics, sales cycles, regulatory frameworks, and mass-market customer behaviour. Experience leading large-scale transformation, integration, or change programmes. Strong operational acumen with the ability to balance strategy and execution.


Core Competencies


Sales & Commercial Leadership: Drives performance outcomes, commercial discipline, and sustainable growth. Expert in multi-need distribution, productivity, and high-performance sales systems. Strategic Agility & Execution Excellence: Thinks and plans long-term but executes with short-term precision. Converts strategy into measurable operational outcomes. People Leadership & Capability Development: Builds strong leaders, fosters accountability, and drives culture. Skilled in talent development, coaching, and leading behavioral change. Operational Mastery & Governance: Ensures strong branch discipline, operational effectiveness, and governance compliance. Influence, Collaboration & Stakeholder Alignment: Aligns diverse stakeholders and drives execution across matrix structures. Builds trust and influence across clusters, channels, and cross-functional teams.


Behavioural Competencies


Purpose-driven, Resilient, Collaborative, Strategic, Results-oriented, Adaptable, Influential, Customer-centered, Ethical

Closing Date: 19 November 2025