Job Description

The Sr. Project Manager delivers quality market research projects in a way that consistently results in the highest level of client satisfaction. The Sr. Project Manager is an organized, detail-oriented individual with the ability to successfully manage multiple projects from start to finish, in a fast-paced, rapidly changing environment. The Sr. Project Manager will work within a team of several other project managers reporting to one of our Client Experience Managers.

SHIFT AND LOCATION
The shift for this position aligns with US business hours in Central Time, which equates to 3pm - 12am SAT from March to November and 4pm - 1am SAT from November to March.

This role is a full-time, remote position and is open to candidates who are authorized to work in South Africa without a visa and reside in South Africa. There is a slight preference for individuals who reside in Capetown where the majority of our team is located and we currently have a workspace that team members use once or twice a week. What you will do:

• Proactively lead advanced market research projects with survey programming, sample delivery, and post-field deliverables from kickoff to successful close
• Lead all aspects of client communication during project delivery including timelines, assigning responsibilities, updates and issue resolution
• Exemplify exceptional customer service by understanding and successfully delivering customer requests with proactive, effective communication
• Lead and coordinate support from internal team members and third party partners with clear specifications, timelines, and expectations
• Immerse yourself in our clientsxe2x80x99 businesses, understanding their challenges, objectives, how it is performing and how they define success
• Partner with leadership in driving continuous improvements to the companyxe2x80x99s operating model including the design and deployment of new technologies, processes and revised roles

What you bring:

• Required
  • 3+ years of excellence in client-facing project management of advanced online sample projects
  • Functional knowledge of survey platforms, such as SurveyMonkey, Decipher, or Qualtrics
  • Advanced knowledge of Microsoft Excel, including knowledge of advanced formulas, VLOOKUP, and pivot tables
  • Fluency in business English, with a wide knowledge of various professional terms from different industries
  • Polished, succinct, and grammatically correct written communication skills
  • An at-home fibre internet connection with a minimum speed of 20 Mbps is a requirement of the position
• Preferred
  • Knowledge of DIY sampling platforms highly preferred, and ample experience expected managing sample collection across a variety of panels and clients
  • Bachelor's degree
• Attributes:
  • An energetic self-starter with a proactive attitude who can learn quickly
  • Strong critical thinker with excellent time management, prioritization and organization skills including the ability to effectively multi-task under pressure
  • Professional demeanor, excellent written and oral communication skills
  • Able to thrive in a fast-paced continuous learning, continuous improvement environment
  • Positive energy and ability to handle stress in the face of challenges

What we offer:

• Competitive base salary, plus opportunity for quarterly bonus program based on company and individual performance
• Employer-provided medical stipend
• Self managed time off program
• Company-provided computer and CPUs
• An opportunity to work with some of the best and brightest in the market research industry and drive large-scale innovation in restech

About Rep Data

Rep Data consists of a group of experienced industry veterans looking to revolutionize the survey data and sampling process. Our clients include the worldxe2x80x99s top management consultancies, market research agencies, and brands. Our mission is to make our clientsxe2x80x99 research process easier and to be a reliable, repeatable data collection partner - for life! If you are passionate about delighting customers and simplifying the inherent complexities of data collection, we want to hear from you!