Job Description

Fancourt, South Africaxe2x80x99s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route.

We are now recruiting for a Sports & Leisure Supervisor to join our team.

We are looking for someone who has drive and passion for the industry, with the ability to work under pressure and stay calm in difficult situations.

We consider the following as essential:

Qualifications & Experience:

• Grade 12 or equivalent, coupled with first aid training,
• A Sports Management and/or Pre-Primary Diploma will be an added advantage,
• A valid driverxe2x80x99s license,
• A minimum of 2 yearsxe2x80x99 experience working in a gym or sports club environment will be required,
• MS Office (Excel, Word, Outlook, PowerPoint) skills and experience.

Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time):

• Co-ordinate daily Sports & Leisure, and Kids Club operations;
• The ability to create and run sports and holiday programs throughout the year;
• Oversee teenagers and guest activities while displaying excellent customer service skills;
• Maximize profitability and efficiencies of the Sports & Leisure department and making sure it tracks against the targets;
• Performance manage Sports and Leisure Attendant, Kids Club Attendant and Cleaners;
• SHEQ HIRA management requires daily attention to potential hazardous situations when children are utilizing facilities unsupervised or supervised under the care of the Kids Club staff;
• General administrative duties including stock takes and ordering of stock for Sports & Leisure and pool and pool loungers;
• Ensure extraordinary customer service delivery and guest satisfaction with the service, facilities and the variety if leisure offerings;
• Deal with all guest and member complaints and resolve them in a professional, timely fashion, liaising with guest relations for any feedback on Medallia and Trip Advisor reports;
• Ensure special requests for child care (special needs, babysitters, etc. are met.

The ideal candidate will be able to successfully demonstrate the following skills & abilities:

• Time management and ability to organise, plan, and prioritise work;
• Interpersonal skills and relationship building;
• Effective verbal and written communication skills and ability to communicate across all levels;
• Resilience, reliability and ability to pay attention to detail;
• Problem solving;
• Friendly and guest centric.

We are looking for candidates who have their own accommodation in George / surrounds, who are prepared to work weekends, Public holiday and shifts, and who are fit and able to carry out the normal responsibilities attached to this role.

If you believe you have suitable experience and qualifications, please apply online.

Application Process:
Closing date:
30 August 2023
How to apply:
You can apply online at

PLEASE NOTE:
The Companyxe2x80x99s Employment Equity Plan will be taken into consideration with all appointments. Should you not be contacted within two weeks of the closing date, please consider your application as unsuccessful.

Fancourt Hotel