Job Description

When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025.
Role Purpose/Business Unit:
Specialist function focusing on Unified communications, audio visual and video conferencing.
Your responsibilities will include:
Technical Operations

• Manage AVVC infrastructure in meeting rooms, boardrooms, and collaboration spaces, across Vodacom estate
• Monitor system performance and proactively resolve issues to ensure high availability and quality.
• Troubleshoot hardware and software issues across various platforms and devices.
• Generate monthly performance reports supported by data-driven insights

Support & Troubleshooting

• Provide Tier 2/3 support for AVVC-related incidents and service requests.
• Collaborate with service desk and infrastructure teams to resolve escalated issues.
• Liaise with end-users to manage requests, expectations and customer experience.

Project Delivery

• Lead / participate in AVVC-related projects including upgrades, new deployments, testing and integrations.
• Vendor management and coordination for AV installations and maintenance.
• Document system configurations, procedures, and user guides.

Governance & Compliance

• Ensure AVVC systems comply with corporate security and data protection policies.
• Maintain asset inventory and lifecycle management of AVVC equipment.
• Operational Excellence: Implement PPPs to ensure compliance with IT best practises and Compliance with standards -ITIL, ISO 27002

The ideal candidate for this role will have:

• 3 year Diploma or Degree in IT, Telecommunications, or related field
• 3-5 years experience in AV and video conferencing technologies
• Certification in MCSE/MCITP, Microsoft Teams Rooms, Zoom, or Cisco advantageous
• Experience with AV control systems (e.g. Crestron, Extron), digital signage, and room scheduling solutions.
• 2 years Leadership experience (Essential
• 3-5 years experience in AV and video conferencing technologies
• Certifications in MCSE/MCITP, Microsoft Teams Rooms, Zoom, or Cisco (advantageous)
• Experience with AV control systems (e.g. Crestron, Extron), digital signage, and room scheduling solutions. (advantageous)

Core competencies, knowledge, and experience:

• Strong understanding of AV signal flow, networking, unified communications and various IT architectures and platforms
• Excellent problem-solving and analytical skills.
• Strong communication, decision-making and interpersonal skills.
• Ability to work independently and in a team-oriented environment.
• Customer-focused with a proactive approach to service delivery.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 21 August 2025
The base location for this role is Midrand, Vodacom Campus
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people's individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.