Job Description

Business unit, Department, Reporting
Business Unit Cloud Platform Solutions
Department Enterprise Infrastructure Solutions
Job grade S5
Core Description
To install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving.
Key Deliverables / Primary Functions

• Install, maintain, update and administer Backup software.
• Performs backup changes using Change management process and ensures all backups are properly run and completed within agreed backup windows
• Diagnose Backup platform issues and troubleshoot Backup environment for optimal performance.
• System Administration of Backup Systems.
• Perform analysis of backup infrastructure and makes recommendations on improvements to meet business need and future capacity.
• Manage the resolution of complex problems and interfaces with support resources within the organization and the supplier community, providing root cause and remediation to mitigate risk.
• Evaluates and applies software upgrades and support packs as required to solve production problems and/or ensure compliance and system integrity.
• Reviews/audit the existing backup schedules, policies, and operational considerations and recommends and establishes best practices. Ensure Regulatory Compliance.
• Create and update documentation including backup & restore reports (SLA, Job status, Capacity, etc.).
• Documents operational best practices processes and procedures related to the backup environment and recommends changes to procedures, resulting in operations optimization and improved service level agreements.
• Participates in technical exercises for disaster recovery to ensure high reliability and efficiency.

Core Functional Skills & Capabilities
Troubleshooting
ICT Knowledge
Attention to detail
Infrastructure Technology
Problem solving
Core Behavioural Competencies
Job Match
Applying expertise & Technology
Deciding & Initiating Action
Delivering Results & Meeting customer expectations
Following instructions & procedures
Working with people
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering
Experience
5 years' system engineering experience.
Alternatively, 7 years' system engineering experience. if Grade 12
Certifications
Netbackup 8.2 certification.
Veeam with replication certification.
Veritas appliance certification (Flex and Access).
Certification in VMWare and VSphere.
Certification in Microsoft Windows and Linux.
ITIL Foundation
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control 0
Level of Engagement Operational/Technical/Management
Special Requirements / Employment Condition
Ability to cope under pressure
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Hybrid Remote Worker
Billable
BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.