Job Description

Requisition Details & Specialist Recruiter Information

REQ 141291 - Twanette Coetser

Closing Date - 18 August 2025

Cluster & Location

Total Business Banking and Retail - Nedbank Contact Centre - Consumer Outbound

135 Rivonia, Sandton
Career Stream

Administration, Transactional Processing and Production

Leadership Pipeline
Manage Self: Technical

Specialist Recon Support & Exceptions

Job Purpose

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities

Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs. Contribute to team effectiveness by following the recruitment process when recruiting talent. Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes (e.g.. rotation). Manage quality of work by ensuring process standards are implemented and continuously met and corrective action where necessary. Drive operational improvement by identifying and implementing appropriate solutions Minimise expenses by using cost effective processes and staying within the operational budget Ensure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work Non straight through processing of cross border and local payments remediation Facilitating the process of funds returned back to source Adherence to Service Level Agreements Internal Stakeholders engagements to remediate exceptions Prioritisation of First Call Resolution Queries - direct client impact

Job Responsibilities Continue

NQF Level 6 or Higher in Financial Management or Business Administration 2 -3 Years' cross border and local outgoing and incoming payments 2 -3 Years' SWIFT framework for query resolutions Compliance and adherence to Exchange Control Rulings and Regulations. Advantageous to have experience on the internal processing systems - LSI, MCA,FACTS,GPS, GPI Tracker Understanding of the financials flows over Vostro and Nostro accounts. Awareness of the new message standards - ISO20022

Technical / Professional Knowledge

Administrative procedures and systems Banking knowledge Banking procedures Business terms and definitions Data analysis Relevant regulatory knowledge Business writing skills Product Knowledge Relevant system knowledge Governance, risk and controls Behavioural Competencies
Communication Collaborating Customer Focus Initiating Action Work Standards Managing Work
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Please contact the Nedbank Recruiting Team at +27 860 555 566