Specialist: Quality Assurance (underwriting
Menlyn Park, Gauteng, South Africa
Job Description
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1. Monitor and report any anomalies on Underwriting system
- Quality check on underwritten cases finalized
- Liaise with relevant stakeholders (Service Providers, Re-Insurers)
- Monthly exception reporting to ma Monitor and report any anomalies on Underwriting system
2. Monitor and report on all Underwriting/New Business administration
- Sampling Exclusion letters when there was a loading
- Sampling HIV letters send to doctors for HIV positive client
- sampling limits of Liability cases
- Sampling underwriting calls for Quality Checks and Customer Experience
3. Comply with audit risk requirements
- Assist Snr Manager / Manager on all tasks required for audit purposes
- Assist with Underwriting processing pre-audit
- Ensure clients are treated fairly throughout the administration process
4. Quality Assurance
- Update policies after finalization of High Risk policies
- Communicate necessary Process updates with underwriters
- Provide monthly exception report to Manager / Supervisor regarding any anomalies found
- Ensure quality assurance was done to all underwritten cases finalized
- Render quality after care service to all clients on underwritten cases finalized (Performance - Client experience)
- Contact client for telephonic verification of the Underwritten experience
- Special projects as from time to time discussed with Manager
- Identify gaps in current processes and recommend process improvements
- Report recurring errors
- identify root causes to facilitate improvement opportunities
- Assist in setting up performance benchmarks and ensure that management information is aligned
- with benchmarks
- Conduct coaching feedback with the team
Formal Education: 3 year Diploma/Degree recognised by the FSCA.
Technical/Legal Certification: Insurance Legislation, RE5 Advantageous.
Experience : 5 years Underwriting experience.
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Job Detail
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Job IdJD1299135
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMenlyn Park, Gauteng, South Africa
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EducationNot mentioned