Job Description

A high-impact opportunity is available for a Specialist in POS hardware and software to lead operational excellence within a fast-paced Payments Division Repairs Centre. This role is ideal for someone with deep technical knowledge, strong leadership capabilities, and a passion for driving service quality and continuous improvement.
Key Responsibilities:
Manage the full repair process to ensure quality and efficiency
Develop and implement systems and policies to enhance operations
Monitor trends and recurring issues to improve turnaround times
Maintain strong OEM relationships and support in-house software development
Ensure service levels (SLAs) are met and proactively resolve performance gaps
Lead continuous improvement initiatives and strategic operational planning
Analyse data and generate reports to guide decision-making
Drive cost-saving initiatives and process alignment
Resolve customer complaints and maintain stakeholder relationships
Required Skills and Competencies:
Strong analytical, problem-solving, and decision-making skills
Ability to perform under pressure and meet deadlines
Excellent communication and stakeholder engagement
In-depth knowledge of POS software and repair centre operations
Skilled in using data to drive operational improvements
Committed to health and safety compliance
Qualifications and Experience:
Matric and a relevant bachelor's degree (Software Development, Operations Management, Engineering)
5-8 years of experience in a similar role, ideally in repairs or warehousing
Proven leadership and operational excellence track record
Strong understanding of POS repair processes and software
Proficiency with ERP/WMS systems and Microsoft Office tools

Skills Required