Job Description

Position Reports to: Business Area Head: Change Management
Division: National Operations Enablement - Change Management
Location: Pretoria
Advert Closing Date: 16 January 2026
About the Position
The pursuit for a "Smart Modern SARS" brings about challenging strategic and operational vulnerabilities. As the National Operations Enablement team, we are offering an exciting opportunity for a seasoned change practitioner who can facilitate, grow and enable change leadership and change management in different business situations or multiple aspects of a business in a manner that is likely to lessen identified vulnerabilities/operational risks resulting in the achievement of the set objective and key results.
The nature of the work requires a pro-active, self-directed, highly skilled, results driven specialist with sound judgement and strong business acumen who will contribute towards our higher purpose and people effectiveness. The change practitioner will lead a portfolio of changes, engage with various business stakeholders, provide expert advice, influence others, formulate tactical strategy and associated delivery plans.
The candidate should possess the intrinsic desire to contribute towards SARS's higher purpose of making South Africa great and should be a team player. The position of Specialist: Organisational Effectiveness reports to the Business Area Head: Change Management.
Job Purpose
To be accountable and responsible for the development of organisational effectiveness tools and the building capabilities of strategic partners to effectively drive the implementation of organisational effectiveness initiatives and implement complex organisational effectiveness and change initiatives and strategies that support business objectives and are aligned with organisations vision, mission, and strategic plan and cultural and values framework.
Education and Experience
Minimum Qualification & Experience Required
Relevant bachelor's degree / Advanced Diploma (NQF 7) in Business Administration or Management/ Psychology (Industrial or Organisational)/ Human Resource AND 8-10 years' experience in a Change Management environment, of which 3-4 years must at an operational specialist level.
Alternative#
Senior Certificate (NQF 4) AND 15 years change management experience of which 3-4 years must at an operational specialist level.
Job Outputs:
Process

• Analyse and make recommendations about improvements to specialist systems, procedures, and associated area's practice.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine its impact, and use to develop best fit alternatives, best practice implementation solutions.
• Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
• Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation. o Provides alignment and integration between the work done by Internal and External Consultants.
• Develops strategic partnerships with the Executive Team, HR specialists, and other internal clients to identify and intervene on change management initiatives that foster Organisation learning and address corporate strategic goals and needs.
• Provides change management expertise to project management for organisation-wide projects/initiatives as required, facilitating stakeholder buy-in and support and change adoption.
• Consults with organisation leadership and HRBPs regarding strategic planning sessions for groups to clarify, communicate and act upon the vision and goals of their department within the context of the Organisation's mission, vision, and values.
• Actively promote the assimilation of Organisational Effectiveness and Change Management competencies for HRBP and Line Managers through education, partnership, and consultation.
• Partner with external consultants brought in to do various initiatives by providing them with information about the organisation, support the implementation, and ensuring that follow-up assessments of effectiveness are conducted.
• Assesses risks associated with various change initiatives/projects and suggests and implements actions to manage any negative impacts.
• Conducts organisation assessments using instruments and surveys to analyse individual and group behaviour and recommends strategies for making needed changes.
• Influences and supports changes in organisational behaviour and serves as an internal consultant to facilitate team building; resolving work group conflict; changes in group in norms values and culture.
• Recommend, manage, and implement the organizational change associated with enterprise and cluster projects.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice, and practice thought leadership in area of expertise.
• Positively influence and manage change in area of accountability.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability (V)
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Fairness and Transparency (V)
• Honesty and Integrity (V)
• Leading Change
• Organisational Awareness
• Problem Solving and Analysis
• Relationship Management and Networking
• Respect (V)
• Stakeholder Engagement and Management
• Trust (V)

Technical competencies

• Business Knowledge
• Change Management
• Efficiency improvement
• Functional Policies and Procedures
• Human Resource Consulting
• Knowledge of HR Policies & Procedures
• Organisation Planning and Design
• Reporting

Compliance Competency

• GOC Confidential

Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Skills Required