Job Description

Join Us

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When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

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This role is responsible for the managing fallout and escalations from the warehouse for routers as well as value added line items.

Your responsibilities will include:

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Assist with delivery escalations for priority or urgent deliveries. Identify system improvements and enhancements for the warehouse journey. Identify any system defects and fallouts and log these with MSPI or Siebel support. Assist installations team with manual workarounds for MSPI provisioning or device configuration fallouts until a permanent fix is implemented. SR management and analysis. Assist with incorrect deliveries or investigations for fraud deliveries

The ideal candidate for this role will have:

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3 year degree or diploma A minimum of 3-5 years relevant experience in a customer management/facing role essential in: + Fibre/Fixed Telecoms (essential)
+ Logistic Management (essential)
+ Escalations resolution (essential)
+ Delivery of Fibre orders
+ Trend identification

Core competencies, knowledge, and experience:

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Target Management/results driven Problem identification and resolution Customer Experience focused Escalation management/case management Excellent Communication skills Trend Identification and reporting skills Analytical thinking

We make an impact by offering:

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Enticing incentive programs and competitive benefit packages Retirement funds, risk benefits, and medical aid benefits Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies


Closing date for Applications:

2 October 2025

The base location for this role is

Midrand

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.