Client Investment Banking - Client Services and Digital
135 Rivonia Road, Sandton
Hybrid
Career Stream
Administration, Transactional Processing and Production
Leadership Pipeline
Manage Self: Technical
Specialist Inwards Payments
Job Purpose
Deliver precise and efficient payment processing services to stakeholders, supporting Nedbank's business objectives by ensuring accuracy and minimizing operational costs to protect our financial stability and reputation.
Job Responsibilities
Action stakeholder requests by capturing and processing payments on the relevant system, including the data on Swift MT and MX.
Perform verification by comparing client information captured with the supporting documents on the systems.
Ensure the recovery of costs in alignment with the cost per product catalogue.
Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with the team.
Meet and exceed internal and external client needs by timely responding to queries and actioning requests within the Service Level Agreement (SLA).
Minimise financial and reputational risk by ensuring the accuracy of processing activities.
Minimise operational costs by avoiding unnecessary expenditure.
Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
Ensure to verify and authenticate reports, data, and transactions by physically extracting, generating, and checking reports from the system.
Verify client information on systems in accordance with Nedbank policies and FICA rules.
Identify and recommend opportunities to enhance processes, systems, and policies and support the implementation of new processes, policies, and systems.
Maintain and update the administration files and legal documents by saving electronic files on the server or physical secure repository.
Escalate anomalies where cases or call records are not found or if there is a mismatch of accounts by emailing the Team Manager.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders.
Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression opportunities through input and feedback from managers.
Ensure personal growth and enable effectiveness in the performance of roles and responsibilities by completing all learning activities, practicing experience, and obtaining and/or maintaining certifications within specified time frames.
Keep abreast of legislation and other industry changes that impact the role by reading relevant newsletters, websites, and attending sessions.
Participate and support corporate social responsibility initiatives for the achievement of key business strategies
Minimum Experience Level 2 - 5 Years' experience in banking operations, particularly in payment process and verification and authentication.
An understanding of regulatory requirements and compliance standards in the banking sector (advantageous).
Experience in providing client-centric services.
Experience with SWIFT MT and MX would be advantageous.
Familiarity with regulatory requirements and compliance standards in the banking sector
Requirements
Successfully completed NQF Level 6 or Higher in a Finance, Banking, Business Administration, or a related field
A qualification in Money Laundering would be an advantage
A clear credit and criminal record a must.
Technical / Professional Knowledge
Administrative procedures and systems
Banking knowledge
Banking procedures
Business terms and definitions
Data analysis
Relevant regulatory knowledge
Business writing skills
Product Knowledge
Relevant system knowledge
Governance, risk and controls
Behavioural Competencies Communication
Collaborating
Customer Focus
Initiating Action
Work Standards
Managing Work
- Please contact the Nedbank Recruiting Team at +27 860 555 566
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