Job Description

Tasks
ABOUT US
At Mercedes-Benz Financial Services South Africa Pty Ltd (MBFS SA), we pride ourselves on our reputation for service excellence and our care in providing flexible, innovative and tailor-made finance and insurance solutions. Mercedes-Benz Financial Services is a leading captive automotive financial services provider, operating in 40 countries as the global financial services arm of Mercedes-Benz Mobility.
To achieve our goal of being the first-choice provider of vehicle financial products and services, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn.
THE OPPORTUNITY
We currently have an exciting opportunity for a Specialist Insurance - Business Development & Compliance to join our Insurance Team. Reporting to the Head of Legal Entity, this role takes our Insurance operations to a whole new level, encouraging you to exceed business targets.
REQUIREMENT OVERVIEW:

• Identify, develop and oversee the implementation, training and budgeted growth of MBFS SA Finance, Insurance and value-added products, to and through the agent network and customers (including Corporate Customers) to ensure all business targets are achieved, whilst ensuring high levels of agent and customer satisfaction.

• Support the strategic direction and business development plans for Insurance in South Africa that ensures alignment with the vision and goals of our organization, locally and globally that transcend our overall brand and company objectives.

• Drive innovation, change and continuous improvement throughout the Insurance business to challenge key stakeholders and resources to top performance.

• Lead and implement compliance relating to procedures as governed by FSCA and Insurance / Financial Industry legislation for all sales channels.

WHAT DO YOUR DUTIES ENTAIL?
INSURANCE STRATEGY & BUSINESS DEVELOPMENT:
- Responsible and accountable for the overall Insurance Business for MBFS including processes, systems. people and supplier management.
- Implement MBFS SA Insurance strategy with the objective of profitable growth.
- Work closely with Insurance Partners in exploring new products and campaigns which support insurance sales.
- Collaborate with sales and marketing teams to align insurance strategy and dealer engagement.
- Ensure target achievements are being met, monitor KPI's and Service Level Agreements.
INSURANCE PARTNER & DEALER NETWORK MANAGEMENT:
- Stakeholder Management of Insurance Partners (Insurance) and active management of insurance panel to ensure profitable growth (Ongoing monitoring of portfolio).
- Actively manage insurance panel for profitable growth and portfolio monitoring.
- Prepare monthly dealer performance reports and conduct quarterly business reviews.
- Analyse sales data, conversion ratios, and customer segmentation to identify growth opportunities.
- Drive development and maintenance of insurance product suite to meet market and regulatory needs.
Manage and Coordinate Compliance Duties:
- Ensure compliance with STI Act, FAIS Act, POPIA, and other relevant regulations.
- Review and approve customer documentation, policy wording, and marketing material for compliance.
- Maintain Representative Register and manage recruitment vetting for outsourced sales agents.
- Oversee complaints register and ensure timely resolution. Ensure on time logging of incoming complaints and manage process until complaint has been resolved.
- Implement legislative changes and ensure 100% compliance across insurance operations and submit before FSCA deadlines.
OPERATIONAL EXCELLENCE & QUALITY ASSURANCE:
- Monitor effectiveness across insurance processes. Implement compliant sales scripts and oversee quality checks on sales calls.
- Provide training to close compliance gaps and ensure advice quality.
- Support insurer due diligence processes and maintain valid agreements.
INSURANCE PROJECTS:
- Lead strategic insurance projects to drive revenue growth and customer satisfaction.
- Manage project scope, timelines, and stakeholder alignment.
- Ensure and support direct sales consultants for business continuity.
- Promote continuous process improvement and system enhancements.
Qualifications
WHAT ARE WE LOOKING FOR?
Our mission at MBFS SA is to provide a consistently outstanding brand and customer experience through outstanding preparation, attitude and teamwork. Our purpose is to create an effortless experience by providing ease and convenience in all our interactions with others.
In order to achieve our goals and be part of our team you will demonstrate the following:
Attributes:
Self-starter able to work with minimal supervision.
Ability to think outside the box and apply yourself.
Ability to prioritize and multi-task.
Professionalism and Self-confidence.
Ethical Conduct and Integrity.
Able to see the big picture and apply this operationally.
Analytical skills and detail orientation.
Team player with a positive, pro-active "can do" attitude
High emotional intelligence and ability to excel under pressure
Provide superior customer service
In addition, we look for the demonstration of the following key Skills:
Analytical Skills
Presentation Skills
Written & Verbal Communication
Problem Solving Skills
Teamwork
Negotiation Skills
Strategic Thinking Skills
Decision making Skills
What is it like to be part of Mercedes-Benz Financial Services SA?
We represent an extraordinary brand by fulfilling our founders' promise to deliver 'The Best or Nothing' which requires the efforts and talents of many exceptional people. Recognised as the Top Employer in the South African automotive industry, our passion for our people also extends to Employee Recognition and Reward programs, as well as providing access to learning and development opportunities. We strive to make our workplace one in which individuals feel challenged, fulfilled, and are able to reach their full potential. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie.
QUALIFICATIONS & EXPERIENCE
Bachelor's degree in Business, Finance, or related field.
Minimum 5 years experience in insurance, compliance, or automotive financial services.
Must be qualified to act as Insurance Representative and Key Individual (relevant accreditation)
SPECIFIC KNOWLEDGE

• Strong knowledge of FAIS, STI, POPIA, and FSCA regulations.
• Excellent stakeholder management and negotiation skills.
• Analytical and project management capabilities.
• RE1 and RE5 (NCA)
• Project Management experience advantageous

REQUIRED COMPETENCIES
Strategic thinking and regulatory expertise.
Relationship building and influencing.
Attention to detail and compliance focus.
Results-driven and customer-centric.
Strong communication skills
Mercedes-Benz Group of Companies South Africa is proud to be an equal opportunity employer. All qualified applicants will be considered, however the following will apply:
Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002;
Division's Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998.
As part of the recruitment process, shortlisted candidates should be willing to undergo an Assessment Centre.
CLOSING DATE: 16 December 2025
Strictly no CVs will be considered if sent via email.
The email address provided is only for queries on this specific requisition.

Skills Required